Engineer- Technical Training

Toyota North America • Plano, TX

3d

About The Position

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
Toyota does not offer support or sponsorship of job applicants for employment-based visas or any other work authorization for this role now or in the future. You must have the right to work in the United States and not require Toyota support or sponsorship for immigration-related employment (e.g., H-1B, O-1, E-3, H-1B1, TN, F-1 OPT, F-1 STEM OPT, F-1 CPT, TN, (job flexibility benefits) (also known as I-140 or Adjustment of Status portability), etc.) now or in the future. You should not apply for this role if you will require Toyota to assist with immigration support or sponsorship now or in the future.
Reporting to the Manager of Technical Training, the Systems Engineer will support the Learning Management System (Cornerstone), certification platforms (CBT & CBL), physical assets distributed to regional and area offices (vehicles, equipment, and tools) and support curriculum development.
You will partner with the Technical Training team’s curriculum developers to support both existing and new courses within the LMS. Some of the responsibilities will be as follows.
Learning Management System:
Building and maintaining prerequisite structures, equivalencies, and learning paths
Understanding certification frameworks and structured curriculum design
Course creation and configuration (OLT, ILT, curriculums, post-tests)
Oversight of course metadata, availability, enrollment rules, and notifications
Resolve LMS-related tickets (course updates, assignment fixes, access issues)
Certification and rule administration:
Building and maintaining, certification programs, course credit rules, completion equivalencies, and skill level guidelines
Aligning LMS configuration to match Technical Trainings course maps and certification requirements
Translate business requirements into system requests
Support testing, validation, and issue resolution
Coordinate enhancement requests and defect fixes
Content & Asset administration:
Control lifecycle of training assets (ordering, inventorying, replacing, retiring)
Work with Technical Training leadership to secure and manage budgets for operational and capital assets
Coordinate updates when courses are replaced or revised
Curriculum development:
Research warranty claims, field technical reports, technical assistance hotline calls to identify the current and future technical training needs of our technicians
Support updates and maintenance to existing and newly launched online (OLT) and instructor led (ILT) courses
Build storyboards, instructor handbooks, technical presentations, technician worksheets and final skills assessments.
Work with region STSs to develop, pilot, and launch courses and course updates.
Additionally, in collaboration with NAPCK and the ICX team, you will help manage current and future technician recognition programs including monthly distribution of technician medallions.
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to [email protected].

Requirements

• Bachelor's degree in: Data Science, Instructional Design (adult learning), Vocational Education, Automotive Technology, Engineering, or equivalent work experience in LMS administration, training operations, or certification program management may be considered in lieu of a degree
• Experience managing complex prerequisite and certification rule structures in an LMS
• Proficient in MS Office Suite specifically advanced in Excel (pivot tables, data validation, reporting automation)
• Ability to communicate technical LMS changes to non-technical stakeholders
• Strong documentation skills (standard work, process guides, job aids)

Nice To Haves

• Toyota/Lexus dealership technician experience
• Toyota/Lexus Region experience
• Understanding of SCORM / AICC / xAPI content formats
• Experience with eLearning tools (Articulate, etc.)
• Experience with Mager’s learning model
• ASE Master technician certification

Responsibilities

• Building and maintaining prerequisite structures, equivalencies, and learning paths
• Understanding certification frameworks and structured curriculum design
• Course creation and configuration (OLT, ILT, curriculums, post-tests)
• Oversight of course metadata, availability, enrollment rules, and notifications
• Resolve LMS-related tickets (course updates, assignment fixes, access issues)
• Building and maintaining, certification programs, course credit rules, completion equivalencies, and skill level guidelines
• Aligning LMS configuration to match Technical Trainings course maps and certification requirements
• Translate business requirements into system requests
• Support testing, validation, and issue resolution
• Coordinate enhancement requests and defect fixes
• Control lifecycle of training assets (ordering, inventorying, replacing, retiring)
• Work with Technical Training leadership to secure and manage budgets for operational and capital assets
• Coordinate updates when courses are replaced or revised
• Research warranty claims, field technical reports, technical assistance hotline calls to identify the current and future technical training needs of our technicians
• Support updates and maintenance to existing and newly launched online (OLT) and instructor led (ILT) courses
• Build storyboards, instructor handbooks, technical presentations, technician worksheets and final skills assessments.
• Work with region STSs to develop, pilot, and launch courses and course updates.
• Manage current and future technician recognition programs including monthly distribution of technician medallions.

Benefits

• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level