Engineer, Support Specialist
About The Position
Are you an engineering graduate excited to apply your technical skills while helping customers solve real‑world challenges? Join us as we develop smarter ways to move and transform water, reduce energy use, and improve quality of life for communities everywhere. As our new Engineer, Support Specialist, you’ll become the go‑to internal partner for key strategic accounts within our Commercial Building Services division. You’ll tackle complex technical questions, support smooth order execution, and spot opportunities to strengthen long‑term customer relationships. You’ll be part of an inclusive, people‑first culture that values growth, well‑being, and the unique perspectives you bring as you launch your career. What you will be doing As a key part of the USA Customer Sales & Support Center (CSSC) team, you'll create impact by Strengthening strategic customer relationships and expanding market presence by delivering tailored solutions that position Grundfos as a comprehensive, one-stop solution provider. As our new Engineer, Support Specialist, you will be serving as the primary internal point of contact for strategic accounts within our Commercial Building Services division, resolving complex inquiries and ensuring seamless order fulfillment while identifying opportunities to grow business relationships.
Requirements
- Highly organized, analytically sharp professional with deep customer service experience
- Technical aptitude for pump products
- Ability to influence cross-functional stakeholders to elevate the customer experience
- Bachelor's degree in engineering or related technical degree in lieu of degree
- 3+ years of relevant pump industry experience with direct customer-facing engagement
- Proficiency with SAP R/3 or S/4HANA and CRM platforms preferred
- Strong Microsoft Office skills including advanced Excel (macros, VLOOKUP), PowerPoint, and experience with Power BI dashboards
- Ability to work in a hybrid schedule based out of the Brookshire, TX facility
- Authorization to work in the USA without employer sponsorship
Nice To Haves
- Technical expertise in reading and interpreting pump designs, specifications, and related documentation
- Familiarity with the order-to-cash (OTC) cycle, supply chain processes, or operations environments
- Demonstrated success influencing stakeholders and peers across cross-functional teams without direct authority
Responsibilities
- Serve as the dedicated support contact for strategic accounts, managing escalated inquiries across the full order-to-delivery lifecycle including quotations, order processing, shipment tracking, and complaint resolution
- Develop and execute strategic account plans that drive sales growth, strengthen customer engagement, and support revenue targets
- Process and manage complex orders, coordinate customer-requested changes, and consolidate shipments to improve delivery efficiency for project-based sales
- Organize and deliver training and onboarding activities for strategic account employees, including tailored CSSC materials and sales presentations
- Partner cross-functionally with Sales, Regional Managers, Finance, and Supply Chain teams to resolve disputes, credit issues, and supply chain concerns proactively
- Promote Grundfos digital self-help tools (GPC, MyGrundfos, Extranet) and provide regular reporting on key account performance, opportunities, and risks
Benefits
- flexible hours
- home working opportunities
- parental support
- Annual bonuses
- health insurance
- strong focus on well-being activities
- Three days' additional paid leave for volunteering in your community
- Access to on-demand training and learning sessions
- carefully structured programmes to pursue personal and professional development opportunities
- paid time off
- paid holidays
- merit increases
- bonuses
- employee stock purchase programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
