Engineer Sr Lead, Software

FIS•Jacksonville, FL

About The Position

The Platform Activation Lead serves as a trusted partner to product engineering organizations adopting evolving platform capabilities, engineering practices, and ways of working. The role combines technical fluency, customer success, analytics, relationship management, and change leadership to help teams navigate transformation. The position represents internal customers, identifies recurring friction, and connects teams with appropriate expertise. It helps teams understand what is changing, how to get help, and what is expected, while providing Platform Engineering with measurable insight into adoption, experience, and relationship health.

Requirements

Significant experience in customer success, technical account management, engineering enablement, technology transformation, consulting, or technical program leadership.
Strong technical acumen across modern engineering platforms, developer workflows, software delivery, and technology operating models.
Demonstrated skills in technology adoption, technical enablement, technical communication, and cross-functional relationship management.
Strong analytical skills, including defining success measures, analyzing feedback, recognizing trends, and translating data into actionable insights.
Experience facilitating stakeholder discussions, resolving ambiguous concerns, and driving accountable action planning and follow-through.
Excellent written, presentation, and executive communication skills across technical and non-technical audiences.
Ability to navigate complex, matrixed organizations and influence outcomes across teams without direct authority.
Degree in a relevant discipline or an equivalent combination of education, training, and practical experience.

Nice To Haves

Experience supporting enterprise-scale platform adoption, developer experience, or technology-enabled business transformation.
Experience designing adoption dashboards, feedback programs, customer experience measures, relationship-health assessments, or success plans.
Skills in technical account management, technology change management, actionable analytics, and continuous improvement.
Familiarity with AI-enabled engineering workflows and organizational change associated with AI adoption.
Experience working within financial services or another large, regulated enterprise.

Responsibilities

Build trusted relationships with product engineering leaders and teams across an assigned portfolio.
Establish repeatable engagement rhythms, including partnership reviews, feedback sessions, surveys, and structured follow-through.
Guide teams through platform adoption, engineering-process changes, new capabilities, and evolving operating models.
Define and track adoption, engagement, customer experience, relationship health, and feedback-action measures.
Analyze qualitative and quantitative feedback to identify adoption barriers, recurring friction, risks, and improvement opportunities.
Connect teams with appropriate platform, architecture, enablement, delivery, and support expertise to drive issues toward resolution.
Coordinate across Platform Engineering teams to provide consuming organizations with a connected, consistent experience.
Assess how AI-enabled workflows affect product responsibilities, engineering collaboration, readiness, and support needs.
Translate engagement data and trends into actionable insights, agreed improvement actions, and clear communications for leaders.
Maintain transparent records of commitments, risks, decisions, and outcomes, escalating stalled actions when appropriate.