Engineer/ Sr Engineer, IT AI

American Airlines • Dallas, TX

1d • Onsite

About The Position

As part of a diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline. The AI domain encompasses disciplines and job families dedicated to the creation, implementation, and management of artificial intelligence technologies. This domain includes roles focused on the research, design, engineering, application, and governance of AI systems. Within the AI domain, professionals work on developing intelligent algorithms and data-driven solutions to solve complex problems and improve decision-making processes. The scope of AI covers various subfields, including natural language processing (NLP), computer vision, robotics, reinforcement learning, and generative AI.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 2+ years of full Software Development Life Cycle (SDLC) experience designing, developing, and implementing large-scale applications in hosted production environments
• 3+ years of professional, design, and open-source experience
• Practical understanding of transformer architectures and how modern LLMs work
• Experience building agentic orchestration using frameworks such as Semantic Kernel, LangChain/LangGraph, Microsoft Copilot Studio, OpenAI/Anthropic tool-calling patterns, or equivalent internal frameworks
• Proficiency in prompt engineering: systematic prompt design, few-shot learning, chain-of-thought, and prompt optimization for foundation models
• Knowledge of vector databases (e.g., Pinecone, FAISS, Weaviate, Chroma) and RAG architecture patterns
• Experience with LLM evaluation methods, including LLM-as-a-judge, automated benchmarking, and regression testing for model outputs
• Proficiency in post-deployment model maintenance, including observability, monitoring, cost optimization, and drift detection
• Experience developing and implementing governance frameworks and controls for responsible AI
• Strong proficiency in Python; working knowledge of Java or another enterprise language
• Proficiency in object-oriented design techniques and principles
• Experience with cloud platforms (Azure, AWS, or GCP) and cloud-native development patterns
• Experience with CI/CD pipelines and DevOps toolchain: Git, GitHub, Jenkins, ADO Pipelines, or equivalent
• Experience with RESTful API design and integration patterns (JSON, microservices)
• Experience in Agile methodologies, such as SCRUM
• Proficiency in Microsoft Office Tools (Project, Excel, Word, PowerPoint, etc.)

Nice To Haves

• Master's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
• 5 years of full Software Development Life Cycle (SDLC) experience
• Prior experience designing and building agentic systems
• Prior experience developing and implementing AI solutions using Large-Language Models (LLMs)
• Airline or transport industry experience is a plus
• Familiarity with AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude Code) is a plus
• Knowledge of experimentation and measurement: A/B testing, KPI instrumentation, and operational analytics

Responsibilities

• Collaborate with leaders, business analysts, project managers, IT architects, technical leads and other developers, along with internal customers, to understand requirements and develop needs according to business requirements for AI solutions
• Maintain and enhance existing enterprise services, applications, and platforms using domain driven design and test-driven development
• Troubleshoot and debug complex issues; identify and implement solutions
• Create detailed project specifications, requirements, and estimates
• Research and implement new AI technologies to enhance current processes, security, and performance
• Work closely with software architects and technical leads to ensure decisions meet long-term enterprise growth needs
• Work on pioneering projects that harness the power of artificial intelligence to solve complex problems and create significant business value.
• Responsible for participating in all phases of the development process, following agile processes and test-driven development, and using object-oriented development tools to analyze, model, design, construct and test reusable objects.
• Partner with a diverse team of experts, leveraging cutting-edge technologies to build scalable and impactful AI solutions.

Benefits

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Employee Assistance Program
• Pet insurance
• Discounts on hotels, cars, cruises and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level