Engineer, Software & Controls Support

Johnson & Johnson•Mooresville, IN

4d•Onsite

About The Position

The Sr Software & Controls Support Engineer oversees all lower environment software validation testing and software project delivery for two business critical technology platforms supporting the DePuy Synthes global distribution hub in Mooresville, IN. Our mission is to be undeniably the best distribution center within the worldwide DePuy Synthes network. We do that through relentless focus on our customers, pursuit of E2E systems refinement, and fostering a culture of excellence.

Requirements

Minimum four (4) years of engineering work experience with Bachelor’s degree, or minimum (10) years of direct experience in software or Rockwell controls quality testing, deployment, and support
Experience in warehousing/distribution or production environments in a technical role
Hands-on experience implementing equipment and systems; providing technical contribution to software deployments and engineering change controls
Ability to be a technical administrator and authoritative user of an MES or WES application, with hands-on computer system validation, MSSQL, and SSRS experience preferred
Strong problem-solving, attention to detail, and frequent communication are required, including the ability to write technical and non-technical documents, rationalize conclusions and recommendations, and present information effectively to leadership
Ability to excel in an inclusive work and fast-paced environment that incorporates a diverse range of team member perspectives and priorities
This is not a desk job; active engagement in the physical production environment with systems, equipment, and people is critical to success

Nice To Haves

Prior experience in pharmaceutical or medical device manufacturing or warehousing/distribution
ASTQB certification
Working knowledge of Exacta WES, Rockwell Studio 5000, VMware, Windows Server, JIRA, MSSQL, and Oracle DB
Supervisory experience in software quality assurance and development
Experience leading multi-functional low to mid-level complexity projects

Responsibilities

Facilitating daily troubleshooting and support activities for warehouse execution systems and automation controls, in partnership with our technology suppliers and with onsite technology users
Providing end-to-end ownership of our support ticket inventory, aging, prioritization, and communication program, while ensuring technology suppliers are pursuing development and QA testing according to planned timelines
Overseeing the usability and uptime performance of WES testing environments, while partnering with suppliers to ensure licensing, simulation, and versioning are maintained to current standards
Ensuring design specification, qualification, and change control documentation is current, controlled, and approved to meet quality, and information security requirements
Building and executing validation plans, system test scripts, protocols, and reports; maintain and ensure appropriate traceability of records
Conducting structured root cause analyses to find opportunities that impact throughput, quality, service, or reliability goals; exemplify a service mentality and proactively collaborate with team members in hands-on aspects of system testing and verification