Engineer, Retail Tech Operations

VF Corporation • Greensboro, NC

12d • $80,000 - $100,000

About The Position

The Retail Operations Engineer is responsible for ensuring the stability, performance, and continuous improvement of retail technology systems across store environments. This role acts as a critical bridge between engineering, infrastructure, and store operations—driving operational excellence, minimizing downtime, and enabling seamless customer and associate experiences.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 5+ years of experience in IT operations, retail technology, or infrastructure engineering.
• Hands-on experience with POS systems, network infrastructure, and store technologies.
• Strong knowledge of incident, problem, and change management processes (ITIL preferred).
• Experience with monitoring/observability tools (e.g., Datadog, Dynatrace, Splunk, etc.).
• Familiarity with ServiceNow or similar ticketing systems.
• Understanding of networking fundamentals (WAN/LAN, VPN, store connectivity).
• Strong analytical and problem-solving skills
• High sense of ownership and accountability
• Ability to operate in high-pressure, incident-driven environments
• Excellent cross-functional collaboration and communication
• Focus on operational excellence and continuous improvement

Nice To Haves

• Experience supporting large-scale retail environments (multi-store, distributed operations).
• Knowledge of payment systems and PCI compliance requirements.
• Background in cloud platforms (Azure, AWS) and modern application architectures.
• Experience with SAP, OMS, or retail enterprise systems.
• Automation and scripting experience (PowerShell, Python, etc.) is a plus.

Responsibilities

• Monitor and maintain the health and availability of store systems including POS, payment devices, network infrastructure, and in-store applications.
• Proactively identify and resolve system issues impacting store operations, transaction processing, and customer experience.
• Partner with NOC and support teams to ensure 24/7 operational coverage and rapid incident response.
• Assist with leading the triage, root cause analysis, and resolution of major incidents affecting store systems.
• Coordinate cross-functional teams (network, infrastructure, application, vendors) during outages.
• Drive problem management practices to reduce recurring issues and improve system reliability.
• Analyze system performance metrics (transaction latency, uptime, network response, device health).
• Support improvements to enhance system stability, scalability, and store efficiency.
• Support capacity planning and performance tuning for peak retail periods.
• Support deployment and validation of new features, patches, and releases in store environments.
• Ensure changes are tested, documented, and implemented with minimal disruption to operations.
• Partner with engineering and product teams to ensure operational readiness.
• Leverage tools such as Datadog, Dynatrace, Instana, ServiceNow, or similar platforms to provide end-to-end visibility.
• Develop dashboards and alerts that provide a “single pane of glass” view of store health, transactions, and infrastructure.
• Continuously improve monitoring coverage and alert accuracy.
• Collaborate with external vendors to ensure SLA adherence and service quality.
• Evaluate vendor performance and drive accountability for issue resolution and continuous improvement.
• Ensure retail systems adhere to PCI DSS and corporate security standards.
• Support audits, remediation efforts, and documentation related to compliance requirements.
• Maintain clear runbooks, knowledge articles, and operational procedures.
• Provide executive-level reporting on system health, trends, incidents, and improvement initiatives.

Benefits

• Eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential.
• General overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF?
• Detailed information on your benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level