Engineer - Life Safety & Security

UL Solutions•Northbrook, IL

7d•Hybrid

About The Position

This is a hybrid role (3 days in office) responsible for testing and certifying fire alarm, access control, and smoke detection systems to UL standards. The role involves working directly with clients, managing certification projects, coordinating testing activities, providing technical guidance, and ensuring timely project completion. Projects may include travel to conduct or witness tests at client sites. The position requires initiating communication with clients to promote and explain the benefits of new and existing services, following up on client contacts, and discussing technical issues, UL procedures, and project costs. The engineer will also resolve client concerns, provide technical assistance, establish appropriate test programs, examine samples for compliance, coordinate laboratory activities, and communicate project status and results to clients through frequent contact and reports. The role also involves integrating continuous improvement concepts, resolving engineering issues, assisting in the development of UL requirements and special test methods, and potentially representing UL at industry functions. Adherence to the Underwriters Laboratories Code of Conduct and security practices is mandatory.

Requirements

University degree in Electrical engineering.
Customer-facing experience required.
Strong communication skills.
Strong project management skills.
Ability to use MS Office.

Nice To Haves

Prior engineering experience preferred.
Experience with fire and smoke detection, access control, and fire alarm control panels (preferred)

Responsibilities

Determines project scope, develops a preliminary plan of investigation, and determines project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction.
Initiates communication with clients to promote and explain the benefits of new and existing services.
Follows up on contacts from clients.
Communicates with clients to discuss technical issues, explain UL procedures and requirements, convey project cost, and negotiate completion date and sample requirements.
Acts to address client concerns and to resolve client issues.
Provides technical assistance to clients in reference to product inspection and follow-up services.
Establishes appropriate test programs by reviewing files and manufacturer's information, examining samples, and applying UL requirements.
Examines samples for compliance with UL requirements and notifies client of any areas in which the product is not in compliance or of any changes in project scope or specifications.
Coordinates laboratory activities by preparing data sheets and instructions to technicians, scheduling and reviewing work of laboratory technicians and engineering assistants and establishing completion dates.
Coordinates administrative aspects of project management.
Communicates project status and results to clients through frequent contact and by preparing reports.
Prepares Follow-Up Service Procedures and information pages.
Integrates continuous improvement concepts and techniques into all aspects of the job.
Resolves engineering issues associated with Variation Notices by analyzing and reporting on the acceptability of the variations.
Assists in the development of UL requirements.
Assists in developing special test methods and test equipment.
Analyzes test program for adequacy and sequence.
May coordinate and/or perform File Reviews, as directed.
May represent UL at industry related functions such as seminars and trade shown.
Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
Performs other duties as directed.