Engineer IV - Digital Workspace

PODS•Clearwater, FL

41d

About The Position

The Digital Workspace Engineer IV is the senior technologist responsible for engineering, securing, and optimizing the company's Microsoft 365-centered digital workplace, with a heavy emphasis on Microsoft Teams, Intune, SharePoint Online, Exchange Online, and the broader M365 ecosystem. This role designs enterprise standards, leads complex implementations, and acts as the highest-level escalation for collaboration and endpoint management services. The engineer partners closely with Security, Networking, HR, and Business Units to deliver consistent, secure, and high-quality employee experience across locations and remote workers.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field; or equivalent experience.
7-10+ years of progressive IT experience in End User Computing / Digital Workplace / M365 engineering in a mid-to-large corporate environment.
Expert-level, hands-on experience with: o Microsoft Teams (governance, policies, meetings, external access, app integrations) o Microsoft Intune / Endpoint Manager (devices, apps, compliance, Autopilot) o SharePoint Online (sites, permissions, sharing, content services) o Exchange Online (mail flow, policies, O365 groups, security/compliance settings) o Microsoft 365 admin centers and Entra ID (Azure AD)
Strong PowerShell/scripting abilities for administration and automation of M365 services.
Demonstrated experience designing secure, scalable solutions that support hybrid/remote work.
Proven experience acting as a highest-level technical escalation in at least one of: Teams, Intune, or Exchange Online.

Nice To Haves

Experience with Teams Phone/Telephony, Teams Rooms, and meeting devices.
Experience with on-prem-to-cloud migrations (Exchange, SharePoint, file shares into SPO/OneDrive).
Familiarity with VDI/Windows 365/Azure Virtual Desktop for M365 workloads.
ITIL Foundation or experience working in an ITIL-based environment.
Microsoft certifications such as: o Microsoft 365 Certified: Enterprise Administrator Expert o Microsoft 365 Certified: Endpoint Administrator Associate o Teams Administrator Associate

Responsibilities

Own the technical lifecycle (design, implementation, administration, optimization) for Microsoft Teams, SharePoint Online, Exchange Online, and OneDrive for Business.
Define and enforce governance for Teams (naming, lifecycle, guest access, external sharing, templates, retention).
Engineer voice/telephony/meetings capabilities in Teams (policies, devices, rooms) in partnership with network and AV teams.
Standardize SharePoint Online architecture (hub sites, permissions, information architecture) to support corporate collaboration.
Manage Exchange Online configuration, transport rules, connectors, DLs, resource mailboxes, and compliance features in alignment with security/legal.
Champion the use of M365 collaboration features to improve productivity and reduce shadow IT.
Architect and maintain Microsoft Intune / Endpoint Manager as the strategic platform for Windows 10/11, mobile (iOS/Android), and where applicable macOS.
Build and maintain device compliance, configuration profiles, Windows Update for Business, app protection policies, and Conditional Access integrations.
Develop zero-touch/Autopilot provisioning and self-service device enablement for new hires and device refresh.
Package, test, and deploy corporate applications through Intune and/or MECM where coexistence is required.
Monitor endpoint health and posture; drive remediation through policy and automation.
Integrate M365/Teams/SharePoint/Exchange and Intune with Entra ID (Azure AD) for identity-based access, Conditional Access, MFA, and device-based controls.
Implement and maintain DLP, sensitivity labels, retention, and eDiscovery settings in M365 in coordination with Security/Legal.
Ensure collaboration services meet corporate, regulatory, and audit requirements (logging, monitoring, change control).
Serve as Tier III/IV escalation for complex issues in Teams, SharePoint, Exchange Online, and Intune.
Create and maintain runbooks, SOPs, and knowledge articles for the service desk and desktop teams.
Develop automation (PowerShell, Graph API) to streamline user onboarding, team/site provisioning, license assignments, and reporting.
Track and optimize M365 licensing consumption for assigned services.
Define and maintain digital workspace standards, baselines, and reference architectures focused on M365-first solutions.
Evaluate new M365 features, roadmap items, and releases, and plan structured adoption across the enterprise.
Lead or contribute to cross-functional projects such as M&A migrations, tenant-to-tenant moves, email/collab consolidations, or endpoint modernization.