Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos is a SE (Societas Europaea) and listed on Euronext Paris. Your Life As a GWS / GCP Support Technician: Work with a highly skilled global team to support 60+ clients across both Google Workspace and GCP Assist in support onboarding activities to ensure clients are poised to obtain desired support and have a quality first impression of Atos Support Assist in continuous process improvement efforts for the support processes, standards and tools. Work towards an annual certification process to retain certifications in Google Workspace and maintain our Managed Services standing with public cloud providers. Ensure knowledge bases are continually updated to capture trends, FAQs, tips, how-tos, in an effort to grow the team's troubleshooting acumen. Produce and maintain quality support-oriented metrics both for specific client domains and holistically for the Technical Support team. Key contributor in client Quarterly Business Review (QBR) meetings to articulate the Support delivery experience. Partner closely with peer teams in Sales, Account Management, Finance and Order Management to coordinate a holistic, positive client experience with Atos and our service delivery. Build strategic relationships with Google Support and influence the evolution of Google and Atos support offerings to align with client needs.