Engineer III, Cell Site Technician

Verizon•Greensboro, NC

2d•Onsite

About The Position

Join Verizon as we continue to expand our industry-leading network to improve the ways people, businesses, and things connect. As an engineer, you will provide technical expertise on a critical role involving network transformation, network outages, service issues, network optimization, and maintenance. You will be responsible for providing support to keep things running smoothly and change the way that our customers live, work, and play. We are a 24x7 highly visible operations environment that performs troubleshooting, configuration changes, drive issues to resolution, and related functions.

Requirements

Associate’s degree or two or more years of work experience.
Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
Experience with AI tools (Gemini, Claude Code, etc.) in a technical or professional setting.
Valid drivers license and able to drive company vehicle to sites in NC and Tennessee
Willingness to work rotating shifts including weekends and holidays.

Nice To Haves

A technical degree in Electronics, Telecommunications, Computer Science, Engineering, Business or a related discipline.
Knowledge of telecommunications equipment and technologies including: Telephony Switching, Data Communications and Network Routers.
Active DOT or CDL
Computer support experience, including troubleshooting PC hardware and configurations.
Vendor management experience.
Ericsson wireless based equipment knowledge.
Data-centric AI methodology to improve daily operations.

Responsibilities

Performing optimization, troubleshooting, and maintenance of network systems and applications to identify overall system availability and performance.
Evaluating network coverage to find gaps, making recommendations to improve coverage, and helping to implement those recommendations.
Traveling to various site locations in Western North Carolina and Tennessee
Performing triage, fault isolation, and remediation of network events.
Generating, driving, and updating problem-tracking tickets via multiple systems and continuously improving business practices.
Escalating issues to the appropriate internal/external engineer teams for resolution.