Engineer II, Network Services

AARP • Washington, DC

14h • Hybrid

About The Position

The Engineer II, Network Services works with cross-functional teams and customers to understand business requirements and translate them into technical specifications. The role identifies the underlying requirements behind feature requests and recommends alternative technical approaches. It partners with technical teams to launch projects and provide ongoing technical support, and collaborates with management to streamline technology processes and develop procedures supporting the business unit or department.

The position establishes platform and capability roadmaps that consider value-based outcomes, maintenance costs, supportability, and performance. It supports sound integration, data, security, and business architecture throughout the lifecycle; delivers technical solutions aligned with business and platform outcomes; and troubleshoots systems, solutions, and services. The engineer also improves implementation methods and technical service offerings, participates in an engineering Community of Interest, and maintains deep expertise in relevant systems, solutions, services, and applications.

The role is part of AARP Information Technology Services, which supports enterprise technology and information security functions, including infrastructure design and operations, systems and software lifecycle implementations, mobile workforce enablement, and protection of AARP networks, systems, and data. AARP uses technologies and practices such as cloud computing, automation, artificial intelligence, and machine learning within collaborative Agile teams. This position has a hybrid work environment. Mondays and Fridays are remote workdays except for essential functions; remote work must be performed within the United States and its territories.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience in Information Technology, Computer Science, Engineering, or a related field.
• At least 5 years of hands-on experience designing, implementing, administering, and troubleshooting enterprise LAN, WAN, and wireless network environments.
• Hands-on experience supporting enterprise wireless networks and firewalls, including wireless access points, routing, VPN connectivity, firewall and security policies, high availability, upgrades, and performance troubleshooting.
• Experience with Network Access Control (NAC) and authentication technologies such as 802.1X, RADIUS, EAP, certificate-based authentication, and wired and wireless authentication.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, subnetting, NAT, routing, and switching, including hands-on experience with BGP and/or OSPF.
• Ability to independently troubleshoot complex network connectivity, configuration, and performance issues and support network infrastructure upgrades and deployments.
• Experience with one or more enterprise networking and security technologies, including Cisco Meraki, Fortinet/FortiGate, Aruba ClearPass, F5 BIG-IP, Cisco, and/or Arista.
• Regular and reliable job attendance.
• Effective verbal and written communication skills.
• Ability to exhibit respect and understanding of others to maintain professional relationships.
• Independent judgment in evaluating options and making sound decisions.
• Must be able to work effectively in an in-office/open-office environment surrounded by moderate noise.
• AARP will not sponsor an employment visa for this position.

Nice To Haves

• Working knowledge of one or more of the following: AWS or Azure networking, Zero Trust, SASE/ZTNA, network segmentation, or network automation/scripting.

Responsibilities

• Establish a technical roadmap for the platform and/or capability strategy and lifecycle, considering value-based outcomes, maintenance costs, supportability, and performance.
• Ensure sound integration, data, security, and business architecture throughout all stages of the platform and/or capability lifecycle.
• Rapidly deliver and develop technical solutions aligned with business and/or platform desired outcomes.
• Troubleshoot and resolve technical issues related to platform or capability systems, solutions, and services.
• Drive continuous improvement of implementation methodology and technical service offerings based on customer and employee experiences or enterprise objectives and outcomes.
• Participate in a Community of Interest for engineers across capability and platform teams to share information and strengthen understanding of business needs and technology-based business solutions.
• Develop and maintain deep technical knowledge and expertise related to domain-area systems, solutions, services, and applications.
• Work with cross-functional teams and customers to understand business requirements and translate them into technical specifications.
• Identify the requirements underlying feature requests and recommend alternative technical approaches.
• Partner with cross-functional technical teams to launch projects and provide ongoing technical support.
• Collaborate with management to identify opportunities to streamline technology processes and develop new procedures supporting the business unit or department.

Benefits

• 401(k)
• 100% company-funded pension plan
• Health, dental, and vision plans
• Life insurance
• Paid time off, including company and individual holidays, vacation, sick, caregiving, and parental leave
• Performance-based and peer-based recognition
• Tuition reimbursement
• Competitive compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level