Engineer II, Global Product Support, AI/ML

ASM • Phoenix, AZ

18h • Onsite

About The Position

ASM is seeking a Global Product Support Engineer to join their ALD team in Phoenix. This role is pivotal in bringing new products from concept to successful customer adoption. The engineer will become a system-level expert for next-generation ALD tools, working with development teams and customers to ensure technology is built for performance, reliability, and real-world manufacturing success. This role serves as the bridge between product development and the fab, owning critical moments in the lifecycle of new ALD systems.

Requirements

• Bachelor’s degree in an engineering discipline or 5+ years of hands-on experience with semiconductor equipment
• Strong technical curiosity and the ability to operate at a system level
• Willingness to travel 25–50%, depending on the product development cycle
• Ability to collaborate across disciplines and communicate effectively with both engineers and customers

Responsibilities

• Act as the system-level technical expert supporting new product development
• Partner closely with Hardware, Electrical, Controls, Process, and Software engineering teams to deeply understand new platforms
• Influence product designs by providing customer-focused input on serviceability, manufacturability, and preventive maintenance
• Own the first build and test of new products in development labs, identifying issues early and recommending solutions in real time
• Develop and document best-known methods and procedures for service, preventive, and corrective maintenance
• Lead First-in-Fab (Alpha and Beta) deployments, driving customer fab readiness, installation, start-up, and production qualification
• Serve as the primary owner of customer issues during Alpha and Beta phases, ensuring rapid resolution and strong customer confidence
• Provide detailed reporting and feedback on field issues to improve product robustness
• Define critical spare parts strategies, ensuring readiness and supportability for new product releases

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level