Engineer II End-User Computing, HQ-AV

Energizer Holdings•Clayton, MO

About The Position

This position is a key member of the Global Information Technology Infrastructure team responsible for delivering IT services within the end-user computing environment and providing technical assistance to business users. This position is also accountable for triaging end user issues, as well as resolution of IT assets and office automation issues, including PCs, printers, mobile devices and networks. Reviews requests prior to escalating to next level support. Assists with small project implementation. Primary responsibility is support of Energizer’s executives and corporate collagues with a primary focus on the A/V systems and secondary focus on day to day IT support.

Requirements

High School diploma or A+ certification
Three or more years of experience in related areas, or equivalent education
Knowledge of desktop end-user technologies, including PCs, iOS, Android, Windows and Mac
Experience supporting office automation software and tools including MS Office
Desire to stay abreast of best practices and technologies that affect the business and ability to retain new skills
Advanced problem solving skills and the ability to develop creative solutions proactively
Demonstrated ability to multi-task
Excellent written and oral communications skills, including ability to document issues and resolutions
Excellent interpersonal skills and customer focus with ability to work collaboratively and deliver high-quality outcomes for IT and non-IT colleagues
Team player with ability to work independently in a distributed work environment with flexibility to handle on-call responsibilities and with no direct supervision.
Proficiency in English and local languages

Nice To Haves

6+ months of experience working directly with end users
Experience with large multi-national consumer products company

Responsibilities

Assist colleagues and guests with issues and training for Energizer’s corporate office A/V / Conference Rooms.
Respond to requests for technical assistance in person, via phone, electronically or otherwise
Log all IT interactions and maintain communication logs in ticketing system
Provide hardware/software support, including responsibility for MAC, Desktop, Laptop, Printer, Mobile Devices, etc.
Research and resolve technical issues within agreed SLA KPI targets using global standard ticketing tool, and assist in problem analysis and reporting
Follow standard EUC procedures and best practices in arriving at issue resolution
Install, configure, and troubleshoot approved software as per Energizer guidelines
Provide Smarthands support for network and server teams, including providing onsite support, maintenance, backup and recovery of local network, server and voice communication resources
Provide white-glove support for VIP’s
Identify and escalate situations requiring urgent attention through use of on-call list, team leadership, and other appropriate resources
Track and route problems and requests through to completion, providing timely updates when applicable
Maintains integrity of energizer’s active directory system.
IT Asset Management
Assist with inventory refresh as time allows
IT Compliance & Audit
Help drive and adhere to global IT policies and standards
Contribute to IT audits
Other Duties and Responsibilities
Shipping, receiving, and inventory control of loaner equipment
Contributions to the continuous improvement of processes pertaining to the delivery of superior customer service
Miscellaneous projects as assigned