End User Computing Technician II

KSHB / KMCI / The EW Scripps Company • Washington, DC

9d • $29 - $36 • Onsite

About The Position

The E.W. Scripps Company is seeking an End User Computing Tech II to provide technology support in a timely and accurate fashion to all employees either in-person, by telephone, or by other collaborative methods. Work with a wide range of technologies, including desktops, laptops, printers, scanners, and other peripherals. May also work with operating systems such as Windows, and macOS as well as various software applications. Ensure that employees have access to the technology they need to perform their jobs effectively.

Requirements

• High School Diploma preferred
• Generally 1-3 years of desktop experience
• Microsoft Certified Desktop Support Technician (MCDST), or similar certifications desired
• Working knowledge of hardware, software, and operating systems such as Windows, macOS, and Linux
• Working knowledge of Azure, Entra, Intune, Mosyle, and similar enterprise tools is desired.
• Familiarity with Dell/HP and Mac laptops
• Familiarity with network protocols, troubleshooting techniques, and diagnostic tools
• Strong communication skills and working effectively with employees to understand and resolve technical issues
• Strong customer service skills
• Attention to detail, problem-solving skills, and the ability to work independently and in a team environment
• Ability to document technical support activities and maintain accurate records.
• Requires the ability to sit for long periods of time, listen and converse over the telephone and frequently type on a computer (4 or more hours per day).
• Requires the ability to work shifts outside of normal working hours including holidays, weekends, and evenings.
• Ability to be on call and support a 24-hour/ day and 7-day/ week operations environment as needed.
• Must be able to lift up to 50 pounds.

Responsibilities

• Provide technical support: Respond to service desk tickets, troubleshooting hardware and software issues, and providing technical assistance to end-users.
• Install and configure hardware and software: install, configure, and maintain hardware and software on end-user devices such as desktops, laptops, printers, mobile devices, and other peripherals.
• Maintain and update system, ensure that software and operating systems are up to date and free from bugs and malware.
• Diagnose and repair hardware issues. Identify hardware problems and make necessary repairs, such as replacing hard drives, motherboards, and memory.
• May provide training and support to employees on how to use hardware and software effectively.
• Document support activities: Keep detailed records of support activities, including issues resolved, hardware and software installed, and troubleshoot steps taken via the Scripps incident management system.
• Maintain an inventory of all hardware and software assets and ensuring that they are up to date.
• Collaborate with other Scripps Technology teams to resolve complex issues and implement new technologies.

Benefits

• A career path to grow your professional experiences
• Full medical, dental and vision benefits, as well as certain other health and wellness benefits
• Retirement savings plan with company match
• Other key company benefits include disability accident insurance, hospital indemnity, critical illness, life insurance, AD&D, ID protection, pet discount program, and employee assistance program.
• More details about timing and conditions of benefits eligibility and other plan terms and conditions will be provided upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED