Engineer II - Applications (Hardware & Systems)

Microchip•San Jose, CA

4d•Onsite

About The Position

Microchip Technology Inc. is looking for an Engineer II-Applications (Hardware & Systems) in San Jose, CA. The successful candidate will be working closely with the product development, validation, marketing, and sales teams to provide world-class technical customer support for the Datacenter and Server channel products. This will include assisting in design wins, supporting customer product ramp up & production, triage complex systems issues, and working with development teams to resolve issues in a timely manner. These activities require the ability to work and gather information across functional groups, external customers, and product programs to determine the optimal solutions for our North American and International customers. This role is structured for an engineer who takes ownership—demonstrating self-initiative, fully understanding each task, asking questions when in doubt, and exploring new initiatives that benefit the team and organization.

Requirements

Developing technical leadership with strong teamwork
Strong verbal and written communication skills with customer facing experience and presentation skills
Ability to effectively work with cross-functional teams and across multiple geographical locations
Customer facing experience (Tier 1 a plus) and ability to understand requirements and help drive them through the project management process
Provide training as needed to end customers, Microchip Applications and FAEs
Provide customer and field engineer support as needed
Must demonstrate initiative and ownership, be self-motivated, and ask questions when in doubt to fully understand the task
Independent but also works well within the cross functional teams across multiple geographical locations
Creative with attention to detail
Ability to multi-task and meet deadlines
Bachelor’s degree in Electrical Engineering or Computer Engineering
2.5+ years of directly related experience in a similar Applications or hardware customer-support role (or equivalent)
Working knowledge of SAS/SATA, SCSI, PCIe/CXL, NVMe and other storage related technologies.
Experience with board-level debug
Experience with board schematics & layout review
Proficient programming skills in Python and C/C++, with TCL/TK or other scripting language
Experience with bench top equipment such as protocol analyzers/exercisers, logic analyzers, and other storage or networking related test equipment

Nice To Haves

Experience with RISC, MIPS, ARM based embedded processors
Experience with storage accelerators
Experience with AI/ML, deep learning, and natural language processing
Experience working with Marketing and Sales teams
Understanding of server BIOS functionality and device drivers
Experience with server/storage firmware and software
Hardware and chip development/debug skills
Experience with high-speed debug equipment like oscilloscopes, DCAJ and BERT
Debugging skills and experience with kernel (Windbg), JTAG, serial port, Greenhills Debugger
Experience in the Storage Industry
TCP/IP knowledge/experience
Local Area Networking experience
Experienced with Storage management (MCTP, BMC, etc.)
Highly structured programming in C, C++, and TCL/TK or other scripting language

Responsibilities

Support SAS/SATA/NVMe protocol, RAID controller embedded firmware, OS drivers, and management software for assigned products
Support PCIe, security, and encryption technologies
Support Tier 1 OEM/ODM and channel engagements—assisting with design wins, deliverables, and system bring-up—with increasing independence
Work closely with channel customers, ECO System partners, and distribution
Set up and maintain the system compatibility and debug lab
Maintain the knowledge base & issue-tracking database
Perform board-level debug, minor reworks, scripting, and code updates
Take ownership of assigned tasks—showing self-initiative, fully understanding the requirements, asking questions when in doubt, and exploring improvements that benefit the team and organization—while working independently and within a team
Root cause and document customer issues in a timely manner, contributing to and progressively leading cross-functional investigations
Develop and review customer-level documentation including user guides, release notes, technical product training, and application notes
Understand customer requirements and help drive them through the project management process
Provide training as needed to end customers, MCHP FAEs, and MCHP sales
Travel within North America and internationally, as needed, to work at trade shows, customer sites to debug firmware and software