Engineer I, IT User Supp (IT Support Desk Technician)

QUANTUM GLOBAL TECHNOLOGIES, LLC • Phoenix, AZ

1d • Onsite

About The Position

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car, and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today! UCT is looking for a talented Engineer I, IT User Supp to join us in Chandler, AZ!

Requirements

• 3+ years current experience in desktop support on a medium to large size network
• Understanding of Windows 2008/2019 Domain environment, Active Directory, servers, desktop systems and communications devices using current technologies
• Technically adept with experience or interest in supporting customers.
• Punctual and respectful of others' schedules and meet deadlines in a timely manner.
• Demonstrated knowledge of Microsoft office and desktop products.
• Demonstrated ability to support networked printers, photocopiers, scanners, and multifunction devices.
• Demonstrated knowledge of setting up remote access for users.
• Ability to manage priorities and expectations in a fast-paced environment.
• Highly organized team player.
• Ambitious, Goal Driven, and possess a Positive Attitude.

Nice To Haves

• Basic knowledge of physical Ethernet cabling
• Basic knowledge of ethernet networks

Responsibilities

• Respond to requests for IT assistance via phone, internal ticketing system and email
• Identify and escalate situations requiring urgent attention
• Diagnose and resolve hardware and software issues
• Assist with user training.
• Track and route problems, requests and document resolutions
• Rolls out hardware and software to ensure optimal deployment of resources
• Troubleshoot user reported software issues and assist in the successful resolution of those issues.
• Prioritize work and address multiple tasks concurrently
• Create trouble tickets, receive troubleshooting requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed