Engineer Customer Service - Turboprop Team

Textron • Wichita, KS

2d • Remote

About The Position

To provide service facilities, field support personnel and aircraft operators with technical assistance. Provides technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company-wide usage. This position is open to candidates located around outlying Textron Service Centers; however, preference will be given to candidates located in or willing to relocate to the Wichita, KS area.

Requirements

• 4 years of relative aircraft maintenance experience + A&P license required.
• 4 years of relative aircraft maintenance experience + 2-year technical degree required
• 6 years of relative aircraft maintenance experience as an Avionics Technician or like role performing troubleshooting or maintenance on aircraft
• Bachelor’s degree with 2 years of experience in aircraft structural repair, customer support, or relative aircraft maintenance experience
• Aircraft maintenance experience with extensive avionic technical knowledge, including background knowledge of mechanical, diagnostic, and electrical systems.
• Excellent oral, interpersonal, and written communication skills
• Excellent customer service skills
• Good computer skills
• Self-motivated, disciplined, and able to work in a team environment to meet department level objectives

Nice To Haves

• Occasional travel, sometimes on short notice

Responsibilities

• Responds to incoming phone and email questions about maintaining and operating Textron Aviation aircraft
• Organizes, writes, and prepares technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems
• Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
• Collects and analyzes discrepancy reports concerning Textron Aviation’s products. Coordinates corrective action with internal parties
• Acts as liaison between customer and Textron Aviation on customer problems and corrective measures
• When necessary, acts as technical advisor and be directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
• Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
• Prepares and presents technical program for operators conferences and technical seminars
• Coordinates with Supplier Quality to achieve maximum reliability from installed equipment on the aircraft

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level