Engineer - Application Support S 4A
About The Position
Genpact is seeking an Engineer - Application Support S to join their team. This role involves monitoring and maintaining application performance, troubleshooting technical issues, and collaborating with developers on fixes and enhancements. The position also includes documenting processes, providing end-user support and training, and participating in application testing and deployment. Ensuring compliance with security and data protection policies is also a key responsibility. Genpact is an agentic and advanced technology solutions company that leverages process intelligence and artificial intelligence to deliver measurable outcomes for global enterprises.
Requirements
- Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
- CompTIA A+ - New Horizons
- Comptia Server+ - Comptia
- ITIL Foundation Certificate in IT Service Management - Axelos
- Microsoft 365 Certified: Fundamentals - Fundacao Bradesco
- Microsoft Office Specialist MS Access - Microsoft
- Agile Methodology
- Collaboration Tools
- Design Thinking
- Executive Presence
- Inclusion
- ITIL Framework
- ITIL Practices
- Microsoft Access VBA
- Personal Effectiveness
- Process Automations
- Release Management
- Robotic Process Automation
- Storytelling
- Technical Support
- Unix Shell Scripting
- English (Required)
- Proficient - C2
Responsibilities
- Monitor and maintain the performance of applications
- Troubleshoot and resolve any technical issues or system errors
- Collaborate with developers to implement fixes and enhancements
- Document processes and procedures for future reference
- Provide training and support to end-users on application functionality
- Participate in the testing and deployment of new applications or updates
- Ensure compliance with security and data protection policies
Benefits
- Gain hands-on experience, mentorship, and world-class learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
