Engineer Aircraft Communications

JetBlue Airways Corporation•New York, NY

12d•$77,000 - $133,000•Onsite

About The Position

The Engineer, Aircraft Communications supports the operational reliability of aircraft communications, navigation, and surveillance (CNS) systems across assigned fleet types. Reporting to the Manager, Aircraft Communications & Surveillance, the role monitors system performance, analyzes operational data, troubleshoots issues, conducts technical investigations, and develops tools that support aircraft and ground communication systems. Areas of responsibility include ACARS, CPDLC, FANS, SATCOM, datalink services, avionics communication systems, and supporting ground systems. The Engineer ensures these systems remain reliable, comply with regulatory requirements, and align with JetBlue's operational, safety, and business objectives. The role also supports the development and deployment of communications technologies, avionics software, system enhancements, and operational capabilities. It provides application lifecycle support for operational tools and systems, including maintenance, troubleshooting, user support, defect resolution, and continuous improvement. AI tools, automation, and emerging technologies may be used to improve engineering workflows, analysis, application development, and operational efficiency, with appropriate validation of results.

Requirements

Bachelor’s degree in a relevant field, or a high school diploma/GED with at least four years of relevant work experience demonstrating the capability to perform the job responsibilities.
Three years of experience in an aviation or technical role, or related experience.
Available for occasional overnight travel (30%).
Possess a valid passport or equivalent travel document for travel in and out of the United States.
Pass a pre-employment drug test.
Be legally eligible to work in the country where the position is located; U.S. work authorization is required, and visa sponsorship is not available.
Regular attendance and punctuality.
Ability to work flexible hours and respond on short notice when needed.
Maintain a professional appearance.
Exhibit JetBlue's values of Safety, Caring, Integrity, Passion, and Fun and be an appropriate fit for the organization.

Nice To Haves

Experience supporting airline aircraft communications, datalink, or avionics systems.
Experience with ACARS, CPDLC, FANS, SATCOM, or other CNS technologies.
Experience configuring or maintaining aircraft operational databases, messaging, or electronic operational content.
Experience with data analysis, reporting, and visualization tools such as Snowflake, Tableau, Power BI, Smartsheet, or similar platforms.
Experience with application development, scripting, automation, databases, or systems integration.
Experience using airline operational, maintenance, or communications platforms such as SITA AIRCOM, CAE OpsComm, TRAX, or equivalent systems.
Knowledge of airline operations, aircraft systems, and regulatory requirements related to communications and surveillance.
FAA Pilot Certificate, Aircraft Dispatcher Certificate, Airframe & Powerplant (A&P) Certificate, or equivalent aviation experience.
Experience developing technical task cards, engineering instructions, or aircraft maintenance documentation.
Experience using AI to support software development, scripting, automation, data analysis, and technical documentation.

Responsibilities

Maintain and support aircraft operational messaging and datalink systems, including ACARS, CPDLC, FANS, SATCOM, ADS-B, and ADS-C.
Develop, maintain, and validate aircraft operational databases, configuration data, and electronic operational content for communications systems.
Design, develop, and maintain internal applications, scripts, automated workflows, dashboards, and analytical tools to improve operational efficiency, system visibility, and data quality.
Monitor communications system performance and investigate operational issues, message failures, system anomalies, pilot reports, and avionics-related discrepancies.
Analyze operational and technical data to identify trends, troubleshoot issues, and support root-cause investigations and corrective actions.
Support regulatory compliance by performing audits, monitoring system performance, and maintaining required aircraft and ground system registrations and configurations.
Coordinate with internal departments, regulatory authorities, manufacturers, service providers, and vendors to resolve operational issues and support communications system reliability.
Support testing, implementation, and deployment of new communications technologies, avionics software, system enhancements, and operational capabilities.
Provide technical expertise for fleet modifications, software updates, operational procedures, and communications system integrations.
Provide application lifecycle support for operational tools and systems, including maintenance, troubleshooting, user support, defect resolution, and continuous improvement.
Use AI tools, automation, and emerging technologies to improve engineering workflows, accelerate analysis, enhance application development, and increase operational efficiency while validating results appropriately.
Perform other duties as assigned.
Promote safety as a Safety Ambassador and support JetBlue's Safety Management System, Safety Policy, and behavioral standards.
Identify and report safety or security concerns, issues, incidents, and hazards through available channels, including confidential reporting systems.