Engineer, AI

T-Mobile•Bellevue, WA

1d•$110,200 - $198,700•Onsite

About The Position

This role develops and refines artificial intelligence (AI) models to improve customer service automation capabilities. It involves applying prompt engineering, fine-tuning, and creating AI tools to optimize AI system performance. The role designs sophisticated AI systems to enhance interaction capabilities within complex service workflows. Success is measured by the effective integration and functionality of AI systems that advance organizational goals. The work impacts the organization by improving operational efficiency and customer satisfaction through AI-driven improvements.

Requirements

Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
Cloud Computing (Required)
Collaboration (Required)
Customer-Focused (Required)
Data Analysis (Required)
Data Management (Required)
Data Modeling (Required)
Model Tuning (Required)
Prompt Engineering (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Acceptable areas of study include Computer Science, Engineering, Artificial Intelligence, Data Science, or Related Field (Preferred)
2-4 years Developing and deploying machine learning models, including fine-tuning and prompt engineering (Preferred)
2-4 years Experience with AI tools and software development using programming languages such as Python or R (Preferred)
2-4 years Collaborating with cross-functional teams to integrate AI solutions into business workflows (Preferred)
Certified Analytics Professional (CAP): Certification that validates an individual's expertise in data analytics processes, including the ability to model and interpret complex data. (Preferred)
Machine Learning Certification: Certification demonstrating proficiency in machine learning techniques and applications, relevant for developing AI models. (Preferred)
Certified Data Scientist (CDS): Certification that endorses skills in data science and its application in AI modeling, crucial for enhancing AI-driven customer service solutions. (Preferred)

Responsibilities

Develop AI models to enhance customer service automation capabilities with measurable improvements
Apply prompt engineering and fine-tuning techniques to optimize AI system performance effectively
Create AI tools that support integration of AI-driven improvements into operational frameworks
Collaborate with cross-functional teams to ensure effective integration and functionality of AI systems
Design AI systems that improve interaction capabilities within complex service workflows
Contribute to strategic AI initiatives that advance organizational goals of customer satisfaction and efficiency
Also responsible for other duties/projects as assigned by business management as needed