Engineer 3, Technical Research & Development

Comcast•Philadelphia, PA

6d•Remote

About The Position

This role is focused on Comcast Business' Network Engineering Operations workflow optimization through Agentic AI. This job includes development of process flow diagrams, and business / technical requirements for Agentic AI product innovation and process optimization. Responsibilities also include incubating and maintaining the quarter-over-quarter Agentic Automation roadmap on behalf of the Service Delivery and Service Assurance functions within Network Engineering Operations through long-form shadow sessions and workflow deep dives with frontline employees across all functions.

Requirements

Artificial Intelligence Techniques
Artificial Intelligence Technologies
Business Process Mapping
Data Analytics
Process Flowcharting
Statistical Analysis
Workflow Mapping
Bachelor's Degree
5-7 Years Relevant Work Experience

Responsibilities

Developing workflows / process flow diagrams, business requirements, and technical specifications to drive the innovation of Agentic AI / automation products and applications.
Works alongside Systems Architects and Software Engineering teams to design expert solutions to complex technical problems.
Evaluating and piloting solutions from internal and external partners, ensuring they meet company standards and contribute to product development
Leading case studies, testing, and reporting to derive insights and inform product improvements.
Works alongside architects to build prototypes, conduct research to support product development and application enhancement.
Partners with the Director of Network Engineering Ops Excellence to proactively identify new opportunities to drive automation through Agentic AI.
Incubates and maintains the Agentic AI / Automation roadmap quarter-over-quarter.
Authoring and revising technical documentation, including evaluation plans, and formal recommendations.
Representing the Network Engineering Ops teams in cross-functional collaborations, providing solutions to project-related technical issues
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Must be able to work nights and weekends, variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.