Engineer 2, SDWAN Network Ops, ActiveCore

Comcast•Denver, CO

20h•Onsite

About The Position

The SD-WAN Operations Engineer is responsible for supporting and maintaining Comcast Business ActiveCore SD-WAN solutions for mid-market and enterprise customers. This role serves as a subject matter expert for SD-WAN technologies, providing advanced troubleshooting, performance monitoring, and operational support for customer network environments. The engineer partners with cross-functional teams to resolve complex network issues, support service changes, coordinate hardware replacements, and ensure reliable connectivity across infrastructures. This position requires strong technical expertise in SD-WAN platforms, underlay network circuits, and enterprise networking technologies.

Requirements

Strong Experience supporting and troubleshooting SD-WAN environments.
Understanding of WAN and LAN networking concepts.
Experience with routing, switching, and network troubleshooting methodologies.
Knowledge of underlay circuit connectivity and troubleshooting.
Experience supporting business or enterprise customer network environments.
Strong analytical, problem-solving, and communication skills.
Ability to collaborate effectively across multiple technical teams.
2-5 Years Relevant Work Experience

Nice To Haves

Experience with Versa SD-WAN solutions.
Experience with enterprise networking technologies from vendors such as Cisco, Juniper, or similar platforms.
Knowledge of managed network services and network operations environments.
Experience supporting mid-market or enterprise customers.
Familiarity with network monitoring and performance management tools.

Responsibilities

Serve as a technical expert for ActiveCore SD-WAN solutions and related networking technologies.
Troubleshoot and resolve complex SD-WAN, WAN, LAN, routing, switching, and underlay circuit issues.
Support customer service activations, network changes, and configuration updates.
Monitor network performance and proactively identify potential issues before they impact service.
Investigate and resolve customer-reported network incidents in accordance with established service levels.
Coordinate troubleshooting efforts with internal engineering, operations, and field teams.
Support hardware replacement activities and network service restoration efforts.
Document network configurations, operational procedures, troubleshooting findings, and resolutions.
Contribute technical expertise toward operational improvements and network reliability initiatives.
Establish and maintain network performance objectives aligned with business and customer requirements.
Exercise independent judgment and discretion when resolving complex technical issues.
Regular, consistent, and punctual attendance.
Must be available to support weekends, holidays, and variable schedules as business needs require.
Perform other duties and responsibilities as assigned.