Engineer 1

Highgate Hotels•Pleasanton, CA

About The Position

The Engineer, Level 1, is responsible for ensuring that the property is maintained in the best possible condition at all times with the least amount of inconvenience to customers and employees. The role performs repairs and preventive maintenance on hotel systems, equipment, guest-room fixtures, and common areas; maintains required records; and ensures work complies with local, state, and federal codes. The position also requires attentive, service-oriented communication with guests and employees, maintaining regular attendance and professional appearance, following hotel standards, and supporting efficient operations. Flexible and long hours may sometimes be required, and the role involves heavy physical work. Highgate is a real estate investment and hospitality management company with more than $15 billion in assets under management and a global portfolio of more than 400 hotels. It provides guidance through the property cycle and operates lifestyle, legacy, and independent hotel brands and resorts. Full-time associates are offered medical, dental, vision, life, and disability insurance; a 401(k) retirement plan with employer matching contributions; paid holidays, vacation, and sick leave; an employee assistance program; educational opportunities and tuition reimbursement; and paid jury duty, personal, medical, and military leave in accordance with applicable law. Some state-specific benefits and terms may vary, including for associates covered by a Collective Bargaining Agreement. Benefits listed do not apply to part-time positions.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field required.
At least one year of progressive experience in a hotel or related field preferred.
Able to communicate effectively verbally and in writing with employees and guests at all levels.
Able to listen to, understand, and clarify concerns raised by employees and guests.
Able to multitask and prioritize departmental functions to meet deadlines.
Able to handle problems, including anticipating, preventing, identifying, and solving them.
Able to understand and apply complex information and data from various sources.
Able to maintain confidentiality and show initiative in anticipating guest or operational needs.
Able to exert in excess of 100 pounds of force occasionally, in excess of 50 pounds frequently, and/or in excess of 20 pounds.

Nice To Haves

Trade school and/or college coursework in a related field is helpful.

Responsibilities

Repair hotel air-conditioning systems, including changing filters, cleaning coils, and replacing motors.
Perform preventive maintenance on equipment such as boilers, chillers, HVAC systems, and electrical equipment.
Take required equipment readings; test cooling towers and record readings.
Replace and program televisions as needed.
Replace light switches, receptacles, bulbs, and fixtures.
Perform furniture repairs.
Replace and repair pumps.
Perform plumbing repairs, including clearing clogged drains and repairing pipes, washers, handles, and drain fittings.
Read and understand blueprints and wiring diagrams.
Trace and repair water lines.
Troubleshoot and repair kitchen equipment.
Maintain repair and preventive-maintenance records.
Perform and maintain work in compliance with local, state, and federal codes.
Test, clean, and repair swimming pools and spas.
Paint designated areas; repair and finish sheetrock; and repair wall coverings.
Repair and program the hotel electronic lock system.
Communicate attentively and courteously with guests and employees, listen to and clarify concerns, and handle problems effectively.
Attend required hotel meetings and trainings; maintain regular attendance and professional appearance; and comply with hotel standards and regulations.
Prioritize departmental functions, meet deadlines, identify problem areas, and assist with solutions.
Apply information from various sources to meet objectives, cross-train in other hotel areas, maintain confidentiality, and anticipate guest or operational needs.
Perform other duties as requested by management.