Engagement Technician (11:00AM - 7:30PM ET)

AnewHealth•OH - Remote, OH

11d•Remote

About The Position

Pharmacy Technicians in our Patient Engagement Center of Excellence may hold multiple duties to ensure ExactCare’s patients receive quality care out of their pharmacy services. They will work in a call center environment, spending their time speaking with patients, doctors and facilities on the phone. Job duties and responsibilities will vary from fielding inbound phone calls, outbound phone work and navigating multiple pharmacy software systems to supporting the various stages of patient care/contact. These areas of responsibility will fluctuate based on organizational needs, allowing the Pharmacy Technician to develop multiple skillsets. This is a remote-based environment, allowing the Pharmacy Technician to provide an exceptional over-the-phone patient experience. AnewHealth provides a fast-paced, high-energy environment, allowing Pharmacy Technicians to excel in many areas with a focus on phone-based pharmacy work.

Requirements

High school diploma /GED
Certified with the Pharmacy Technician Certification Board (PTCB) or the National Health Association (NHA) and maintain a current certificate.
Must maintain a pharmacy technician registration with State Board of Pharmacy
Must be 18+ years of age
Prior experience in a pharmacy setting
Comfortable working in a phone-based environment.
Ability to work independently
Self-motivated and goal oriented
Exceptional customer service skills; servicing doctor’s office, pharmacist, and patient needs over the phone.
Thorough drug knowledge.
Pharmacy billing knowledge.
Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including clear written and verbal communication.
Ability to utilize computer equipment, technology and work within multiple software programs to receive medication authorizations, clarifications and/or transfers.
Strong prioritization and organizational skills.
Maintain a high degree of confidentiality.
Passion to help people and enrich their lives.
Ability to overcome objections
Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

Responsibilities

Providing an exceptional customer service experience each day in a phone-based environment.
Answering a high volume of inbound calls from current patients and serve as an ExactCare expert to resolve their questions.
Placing outbound calls to patients to create, maintain or update their medication profiles.
Effectively assist with patient questions over the phone.
Working through current case queues to problem solve for patient care issues.
Serving as a liaison between the clinical pharmacists and other medical professionals on patients’ behalf.
Perform claim adjudication and auditing duties such as prior authorizations, billing and eligibility checks. Requiring outbound calls to patients
Collect on patient balances when patient has an amount due
Maintaining patient records with strong attention to detail and confidentiality.
Utilizing sound drug knowledge to effectively receive prescription authorizations, clarifications or transfers.
Accurate retrieval of all prescription information and verifying through doctor calls.
Enter a high volume of data; processing prescription information with speed and accuracy.
Placing welcome calls to newly onboarded patients and establish a trusted point of contact.
Partner with technicians and pharmacists to ensure that new patients are successfully onboarded to ExactCare.
Performing in a high volume, fast paced environment to support ExactCare’s nationwide patient base.
Embody AnewHealth’s Core Values in all communications and interactions.
Other duties as assigned.