Engagement Support Specialist

BCMC•Arlington, VA

About The Position

BCMC is supporting a U.S. Government customer to provide rapid deployment and management of secure cloud-based engagement kits for cyber incident response and threat hunting operations. As part of the Engagement Support Services (ESS) contract, this program enables analysts to quickly access the tools and environments they need to investigate cyber threats affecting federal agencies, state and local governments, and critical infrastructure. Working on this team means directly supporting the nation's cybersecurity defenders by ensuring they have reliable, scalable, and secure cloud infrastructure available within hours of a cyber incident—helping protect America's digital infrastructure when it matters most. The Engagement Support Specialist will provide dedicated technical and logistical coordination for Bespin cloud engagement operations. This role serves as a critical liaison between operational teams, technical staff, and government stakeholders, ensuring seamless communication, resource coordination, and mission support throughout the engagement lifecycle.

Requirements

U.S. Citizenship
Must have an active TS/SCI clearance
Must be able to obtain DHS Suitability
5+ years of experience in technical support, coordination, or program management roles
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Experience working with federal government stakeholders
Proficiency with collaboration and project management tools
Ability to work effectively under pressure and manage competing priorities
Strong attention to detail and documentation skills
Customer service orientation with technical aptitude
Experience with reporting and metrics tracking

Nice To Haves

Experience supporting cybersecurity or incident response operations
Familiarity with cloud technologies and terminology
Background in IT service management or operations
Experience with ticketing and workflow management systems
Knowledge of federal procurement and logistics processes
Experience in 24/7 operational support environments

Responsibilities

Coordinate engagement kit requests and approvals with federal leads
Manage tracking and status reporting for all active engagement kits
Coordinate software license procurement and management
Facilitate hardware shipments and supplemental field device logistics
Serve as primary point of contact for engagement leads, analysts, and case managers
Compile and distribute weekly operational reports to federal leadership
Maintain engagement documentation and configuration records
Coordinate scheduling for kit provisioning and decommissioning activities
Track and report on engagement timelines and service level agreements
Support real-time coordination during active operations
Facilitate communication between technical teams and operational staff
Manage resource allocation requests and priority adjustments
Coordinate data archival confirmation and engagement closeout procedures
Maintain inventory of available resources and capacity planning information