Engagement Success Expert
About The Position
Drive measurable customer and revenue impact by leading services-led growth across strategic enterprise accounts. This role owns the end to end Professional Services sales motion, shaping how organizations adopt, modernize, and scale customer experience platforms through advisory, implementation, and AI-enabled transformation. You will influence account strategy, guide executive stakeholders on value realization, and position services as a critical lever for long term business outcomes. Operating at the intersection of Sales, Customer Success, and Delivery, this role partners with senior leaders to align commercial priorities with customer transformation roadmaps. You will help customers unlock efficiency, elevate experiences, and accelerate time to value through automation, analytics, and AI-driven capabilities across the Genesys Cloud platform. This is a high-visibility individual contributor role with direct ownership of pipeline creation, deal execution, and revenue attainment. Success requires navigating complex enterprise environments, aligning multi-stakeholder priorities, and driving services strategies that expand platform adoption and long term account growth. You will gain exposure to enterprise transformation initiatives, influence platform-level strategy, and deepen expertise in AI-driven CX innovation, positioning you for continued growth in strategic sales leadership and customer transformation roles.
Requirements
- 5 to 7 or more years of experience in SaaS or cloud software sales, with strong exposure to Professional Services sales motions
- Demonstrated success selling complex Professional Services engagements within enterprise technology environments
- Proven track record of owning and closing services-led revenue across multi-stakeholder accounts
- Experience supporting on-premises to cloud transformation initiatives, including migration and modernization programs
- Strong background in CCaaS, CX, or related enterprise software domains
- Understanding of how Professional Services drive customer adoption, value realization, and long term revenue growth
- Ability to communicate effectively with executive stakeholders and influence strategic decision making
- Strong account planning, opportunity management, and negotiation skills
- Experience managing long sales cycles with measurable revenue outcomes
- Ability to travel up to 50 percent
Nice To Haves
- Experience with AI-driven platforms, automation technologies, or advanced analytics solutions
- Established relationships within major Canadian telecommunications providers and financial institutions
- Demonstrated ability to expand revenue within existing accounts while contributing to new business growth
- Experience aligning services strategy with enterprise-wide digital transformation initiatives
Responsibilities
- Own and drive Professional Services revenue across a defined portfolio of strategic accounts, aligning services strategy to customer business outcomes and revenue growth
- Build and expand a high-quality services pipeline by identifying, qualifying, and advancing opportunities tied to transformation initiatives and platform adoption
- Lead services sales engagements by positioning advisory, implementation, migration, and optimization offerings that improve customer experience and operational efficiency
- Design and deliver outcome-based proposals that clearly demonstrate ROI, including improvements in automation, analytics, and AI-driven CX performance
- Partner with Account Executives, Solution Consultants, and Delivery leaders to align account strategy, shape deal structures, and accelerate deal progression
- Influence executive stakeholders by advising on transformation roadmaps, AI adoption strategies, and governance models that drive long term value realization
- Navigate complex enterprise buying environments to negotiate and close multi-stakeholder Professional Services engagements
- Ensure alignment between sold services and delivery execution to drive customer satisfaction, retention, and expansion opportunities
- Identify and expand services footprint within existing accounts by introducing innovation, optimization, and AI enablement initiatives
- Monitor market trends and competitive dynamics to refine services positioning and strengthen account strategies
Benefits
- Comprehensive extended group health coverage
- Generous paid time off, including vacation and personal leave
- Retirement savings program with employer RRSP matching up to a prescribed maximum amount
- Family-friendly benefits, including parental leave top-up and adoption assistance
- Growth and development opportunities through access to learning resources and internal mobility programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
