Engagement Specialist (26-137)
About The Position
Network180 employees make a difference in people’s lives every day, making our community a better place to live. We are the behavioral health community organization responsible for the delivery of mental health, substance abuse treatment coordination, and developmental disabilities services for Kent County. We need individuals who are passionate about making a difference by helping others. We are seeking an Engagement Specialist. This position is located at Mel Totter Ministries and Network180 site(s). The Engagement Specialist will ensure individuals understand their care, assisting them with medical follow-through, building rapport and following up after appointments to encourage honest/accurate communication and reporting of symptoms/problems to the medical team. The Engagement Specialist will determine which individuals may need to be directed to behavioral health screening and assisting them in access; assist individuals towards harm reduction, wellness, and readiness for treatment. When working as part of the community based program, engagement specialists will collaborate with partner programs such as Catherine’s Health Center, Homeless Outreach, Mobile Crisis Response, GRPD Co response, and Mel Trotter Ministries. These programs will refer individuals to peer recovery services, and engagement specialists will respond directly in the community to support those referrals.
Requirements
- High School diploma or general education degree (GED).
- Certified Peer Recovery Coach or willingness to create a plan to obtain State Certification as a Peer Recovery Coach within two years of employment.
- In stable recovery.
- Actively participating in a recovery program (12 step, church/spiritual, or other recovery support group).
- Possession of a valid driver’s license and access to reliable transportation for job related use.
- Knowledge about substance use disorders as it pertains to recovery and crisis planning.
- Work effectively in a multicultural environment and skills and capabilities of bridging language/cultural barriers to Network180 services within diverse communities.
- Basic computer skills.
- Good communication skills, both verbal and written.
- Good problem-solving skills.
Nice To Haves
- Lived experiences with mental illness/developmental disabilities/substance use disorders valued.
Responsibilities
- Ensure individuals understand their care.
- Assist individuals with medical follow-through.
- Build rapport with individuals.
- Follow up after appointments to encourage honest/accurate communication and reporting of symptoms/problems to the medical team.
- Determine which individuals may need to be directed to behavioral health screening and assist them in access.
- Assist individuals towards harm reduction, wellness, and readiness for treatment.
- Collaborate with partner programs such as Catherine’s Health Center, Homeless Outreach, Mobile Crisis Response, GRPD Co response, and Mel Trotter Ministries.
- Respond directly in the community to support referrals to peer recovery services.
Benefits
- Four health insurance plans
- 100% employer paid dental and vision insurance plans
- 13 paid holidays
- Generous PTO
- Professional development
- Tuition reimbursement
- Professional License reimbursement
- Defined contribution retirement plan
- Employee Assistance program
- Life and voluntary life insurance options
- Short and Long term disability
- Approved site for loan forgiveness (based on position and department): NHSC, STAR Loan Repayment, Behavioral Health Loan Repayment, MI Kids Now Loan Repayment and much more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
