Engagement Specialist - Davita IKC - Chicago
About The Position
At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. This is a hybrid role, requiring commuting to DaVita clinics in the designated region 2-3 days per work week, with the remaining days worked from home. A home workspace must include a quiet, private space with high-speed internet.
Requirements
- High School Diploma or GED required
- 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
- Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
- Strong verbal and written communication skills, active listening, and motivational engagement techniques
- Highly organized, with excellent time management and follow-through
- Ability to work both autonomously and collaboratively with care team members
- Home workspace must provide a quiet, private environment with reliable high-speed internet
Nice To Haves
- Associate’s or Bachelor’s Degree preferred
- Prior healthcare experience preferred
Responsibilities
- Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
- Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
- Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
- Maintain accurate documentation and communicate patient updates to the care team
- Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
- Organize outreach efforts by urgency and importance to maximize patient impact
- Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
- Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
- Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
- Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
- Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
- Communicate directly with patients in a timely and professional manner
- Maintain accurate, complete, and confidential documentation
- Demonstrate exceptional two-way communication, both oral and written
- Act in alignment with DaVita’s mission and values to deliver high-quality patient care
Benefits
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Family resources
- EAP counseling sessions
- Access Headspace®
- Backup child and elder care
- Maternity/paternity leave
- Professional development programs
- On-demand virtual leadership and development courses through DaVita’s online training platform StarLearning
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
