Engagement Specalist | Bayou Vista

Odyssey House Louisiana•Morgan City, LA

About The Position

Odyssey House Louisiana, Inc. is seeking a full-time Engagement Specialist. The position performs administrative tasks for the program, coordinates scheduling and referrals, follows up on referrals, and supports outreach duties. The schedule is Monday through Friday, 8 a.m. to 5 p.m.

Requirements

Bachelor’s degree in a human service-related field.
Proficiency in Microsoft Office Suite.
At least 6 months of experience with substance abuse treatment.
Excellent communication skills.

Nice To Haves

More than 2 years of substance abuse treatment experience.
At least 1 year of Electronic Health Record system experience.
At least 1 year of MS Access experience.
Knowledge of Narcotics Anonymous and Alcoholics Anonymous principles.

Responsibilities

Oversee efficient Treatment Office operations, including electronic correspondence through fax and copier, memos, and other documentation.
Contact referral sources daily and update and maintain referral spreadsheets.
Coordinate referrals, check and follow up on online referrals, and schedule referral appointments.
Initiate scheduled intakes for admissions counselors.
Engage clients on waitlists and schedule appointments.
Answer and route front desk calls and conduct preliminary triage.
Complete initial triage forms.
Meet scheduling productivity goals as directed by the Program Manager.
Run and distribute reports.
Maintain and enter daily updates in LADDS, OAD census, and Service Point for monthly, quarterly, and annual reporting requirements.
Conduct MEVS, background checks, and UDS.
Update census and discharge reports daily and assign new clients to counselors.
Support outreach by attending, facilitating, or assisting with outreach opportunities and activities.
Participate in staff meetings when necessary.
Perform other duties as assigned.