Engagement Specialist (1st Shift)
About The Position
Rosecrance has been a leader in behavioral health services for over a century, empowering individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. This role is for an Engagement Specialist who will provide outreach and engagement services to a specific community area identified as a Population of Focus (POF). The goal is to ensure the POF is aware of mental health services and actively participates in the design, implementation, and evaluation of crisis solutions. The position requires providing continuity of program services in an ethical, legal, and moral manner within a safe and therapeutic environment, adhering to regulatory and accreditation standards. Some positions may require eligibility to pursue the Certified Recovery Support Specialist (CRSS) credential based on lived experience. A sign-on bonus of $2,000 is offered, paid out within two years of hire.
Requirements
- High school diploma, GED, or higher education
- Must hold a minimum DMH designation of RSA (Rehabilitative Services Associate)
- Willingness, ability, and commitment to serve as a role model for recovery
- Valid driver’s license and ability to meet Agency insurance requirements
- Must have own transportation
- Belief in the mission and vision of Rosecrance
Nice To Haves
- Eligibility to pursue Certified Recovery Support Specialist credential (CRSS) based on lived experience.
Responsibilities
- Work hours prescribed and any additional hours deemed necessary for the responsibilities assigned. Overtime may be required.
- In partnership with other team members, provide mobile crisis response services in the community when dispatched.
- Support the engagement of individuals hesitant to interact with behavioral health professionals or first responders through trust-building and resource provision.
- Actively participate as a partner in the design, implementation, and evaluation of crisis solutions.
- Advocate for individuals with professionalism and a collaborative, non-confrontational approach.
- Provide appropriate behavioral interventions and advocacy for individuals experiencing adverse mental health conditions.
- Demonstrate comprehensive knowledge of community resources and the full range of services offered by Rosecrance.
- Provide clients with resources tailored to their needs, including referrals to additional treatment resources when necessary.
- Conduct thorough follow-up communications with clients and/or their families, and provide additional referrals as required.
- Ensure timely completion of all required documentation within designated timeframes.
- Participate in training sessions aimed at obtaining the CRSS credential if applicable.
- Participate in statewide events/summits/trainings/activities that support the education and development of consumer provider services.
- Attend all scheduled meetings of staff, team meetings or appropriate committee meetings as designated.
- Serve as a member of the assigned team and participate in all team meetings and activities.
- Facilitate transportation of clients to Rosecrance buildings or hospitals as needed.
- Contribute actively as an integral member of the clinical team, fostering collaboration and inclusivity by participating in all team meetings, discussions, and activities aimed at enhancing client care.
- Exercise confidentiality in keeping with the professional Code of Conduct and within the framework of the law.
- Deliver exceptional customer service consistently to every customer.
- Serve as a role model and demonstrate positive guest relations in representing the agency.
- Assume other additional responsibilities as requested by leadership.
Benefits
- Medical, dental, and vision insurance (multiple plan options to meet your needs)
- 401(k) with employer match & discretionary contribution
- Group Life Insurance, LTD and AD&D
- Tuition assistance & licensure/certification reimbursement
- Paid Time Off, sick time, bereavement leave
- Referral program earning up to $1,000 per hire!
- Wellness program, including an on-site gym at select facilities
- Discounts at participating retailers
- Daily pay available through UKG Wallet for financial flexibility
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
