Engagement Specialist - Davita IKC - Richmond

DaVita • Richmond, NC

4d • Hybrid

About The Position

At DaVita IKC, engagement is everything. As an Engagement Specialist, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Details: Commute to Davita partner practices in the designated market 3 days per week, working the remainder of the time from home Full-Time, Monday–Friday schedule Daily start time flexible between 7:00–8:00 AM Mileage is reimbursed, Reliable transportation required Drive time depends on patient population Commute may include locations up to 90 minutes from central location No nights/weekends Home workspace must include a quiet, private space with high-speed internet

Requirements

• High School Diploma or GED required.
• 2+ years professional work experience in a customer service, patient-facing, or telephonic outreach role preferred
• Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong verbal and written communication skills, active listening, and motivational techniques
• Highly organized, with excellent time management and follow-through skills
• Ability to work autonomously and collaboratively with care team members
• Reliable transportation required

Nice To Haves

• Associate’s or Bachelor’s Degree preferred.
• Prior experience in a healthcare setting preferred

Responsibilities

• Facilitate CHE completion in nephrology offices, clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
• Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in-person
• Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
• Maintain accurate documentation and communicate patient updates to the care team
• Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
• Organize outreach efforts by urgency and importance to maximize patient impact

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, Headspace®, backup child and elder care, maternity/paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED