Engagement Specialist, Experienced (IKC)

DaVita Kidney Care

1d • Hybrid

About The Position

Teammates focused on ESKD patients will spend more time on-site at clinics. Facilitate CHE completion in nephrology office or in clinic, as needed. Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments. Perform outbound calls to patients, caregivers and clinics for CHE scheduling, reminders, and rescheduling. Schedule at home telehealth CHEs for patients outside of DaVita facilities and/or unable to see at a facility. Welcome new patients to the program and/or collect any new concerns for existing patients. Escalate concerns to the RN or Nurse Practitioner as appropriate. This may be done via outbound call or in person. Other duties as assigned, such as supporting new hire onboarding and participation in special projects. Proactively attempt to reengage high risk patients to support the RN in reachability.

Requirements

• 2-4 years of experience
• High school diploma required
• Intermediate proficiency in MS Word, Excel, PowerPoint, and Outlook Required
• At least 2 years of professional work experience Required
• Prior experience working in a customer service or patient-facing role Required

Nice To Haves

• Prior experience in telephonic / high volume outreach environments
• Prior experience in a healthcare setting

Responsibilities

• Facilitate CHE completion in nephrology office or in clinic, as needed.
• Coordinate with Nurse Practitioners and clinics to prepare for in-person appointments.
• Perform outbound calls to patients, caregivers and clinics for CHE scheduling, reminders, and rescheduling.
• Schedule at home telehealth CHEs for patients outside of DaVita facilities and/or unable to see at a facility.
• Welcome new patients to the program and/or collect any new concerns for existing patients.
• Escalate concerns to the RN or Nurse Practitioner as appropriate.
• Support new hire onboarding and participation in special projects.
• Proactively attempt to reengage high risk patients to support the RN in reachability.

Benefits

• Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees