Engagement Specialist I (AZ / Remote)

FreedomCare•New York, AZ

8d•$20 - $23•Remote

About The Position

Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We’re the largest consumer-directed home care agency in NY State, and are continually expanding our areas of focus including operations in other states and tech-based innovations. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability), Own It (Drive and ownership), Do the Right Thing (High integrity), Be Positive (Great attitude and a can-do positive approach to challenges). Join our team and make a positive impact on the lives of others! We are looking for a HomeCare Sales Specialist I for our team in Arizona. This is a remote role 8AM to 5PM Monday through Friday. As a member of the HomeCare Sales Team at FreedomCare, your main purpose will be to connect and engage with people and start a relationship with those who are interested in having home care for themselves or a loved one. The average day for a HomeCare Sales Specialist will involve reaching out to inbound information requests from various channels (phone, social media, website, etc.) and open meaningful conversations with them about our program, following up with previous conversations, collecting and validating information to begin the intake process for interested patients, and reengaging those who may need a little more nurturing.

Requirements

1+ year of proven sales experience
Bilingual Spanish (required)
Ability to multitask, set priorities and manage time effectively
Familiarity with CRM systems and practices
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality type
Genuine care for customer’s interests
Optimistic and upbeat
Self-motivating, independent, and entrepreneurial spirit
Focused and persistent
Analytical and empathetic
Data driven and goal oriented

Nice To Haves

Experience in insurance/ healthcare background/ call center setting

Responsibilities

Engage potential patients and caregivers who are looking for more information regarding our FreedomCare program
Nurture interested individuals into signing up with FreedomCare
Collect and validate current information needed to sign up
Build sustainable relationships and engage customers by taking the extra mile
Seize opportunities to improve the customer experience when they arise
Manage large amounts of inbound and outbound calls in a timely manner
Meet personal/team qualitative and quantitative targets