Engagement Specialist I

CCSWW • Seattle, WA

1d • Onsite

About The Position

Coordinated Care Agency (CCA), a dba of the Archdiocesan Housing Authority, offers comprehensive services, enhanced shelter, and housing for people experiencing deep poverty and homelessness. The purpose of our work is to ensure that people have access to healthcare, housing, and supports that they need to thrive. The team works to promote social changes to dismantle systemic racism, injustices and inequities that contribute to housing instability. We approach our clients and colleagues through a trauma informed lens, based on the knowledge and understanding of how trauma affects people's lives. We are seeking compassionate, mission‑driven individuals to join our team as Engagement Specialist I within our shelter programs in King County. Positions are available at our Seattle, Kent, Renton, Federal Way, and Kirkland locations, with a range of shifts to meet program needs. Engagement Specialist I roles are compensated at $23.87 per hour.

Requirements

• One-year experience working in a social service and/or customer service role
• Experience or knowledge of mental illness, substance use disorders, and/or homeless services.
• Knowledge and experience with crisis intervention.
• Commitment to harm reduction and housing first program model.
• Ability to work both independently and as a member of a team.
• Ability to commit to developing and safekeeping a workplace that values and supports a culturally diverse work environment.
• Experience with Microsoft office suite of programs and related databases.
• Must have a reliable means of communication (e.g. phone, voicemail service, email, etc.) at all times in which to be reached.
• Ability to adapt and respond to different people and situations through a trauma informed lens.
• Support and uphold the mission, beliefs and values of the Coordinated Care Agency and the Archdiocesan Housing Authority.
• Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Criminal history background checks are required prior to employment.
• Ability to obtain and maintain food handler’s permit within 30 days of employment.

Nice To Haves

• Previous experience working with people experiencing housing instability.
• Lived experience with poverty, housing instability, mental health, and/or substance use disorders.
• College level classes toward degree in Social Service or related field.
• Previous work experience in programs that work with clients with high support needs.
• CPR/First Aid training.
• Ability to speak secondary language that is commonly spoken by clients.

Responsibilities

• Provide crisis intervention and advocacy to participants.
• Coordinate with other social service agency workers (e.g. case managers, social workers, medical professionals, etc.) to provide for clients' immediate needs.
• Model interpersonal and living skills for clients.
• Carry out building and program rules.
• Maintain a safe and comfortable program environment.
• Assist janitorial and maintenance staff as needed, including removal of debris from client spaces, when necessary, routine debris removal from the common areas and other janitorial assistance.
• Work as a team with other colleagues on shift and be able to work independently without direct supervision.
• Work in-person at a program and attend required in-person agency meetings.
• Register new clients including evaluation and assessment of client needs.
• Review and record notes and information into databases that are relevant to other staff members and/or help ensure program consistency.
• Maintain client records, updating information on an ongoing basis.
• Explain and implement policies and procedures.
• Maintain accurate client count throughout shifts.
• Dispense personal belongings and supplies to clients.
• Complete frequent scheduled unit, building, and grounds checks throughout shifts.
• Engage outside professionals (e.g. Mental Health Professionals, Emergency First Responders, External Service Providers, etc.) when appropriate.
• Manage front desk and site security, including welcoming clients, visitors and donors, receive in-kind donations, sorting and distributing mail, monitoring security cameras and lobby, implementing building and program rules, and sanitizing client belongings.
• Perform routine walkthroughs of the entire facility to engage with clients and ensure safety.
• Process messages and maintain accurate client tracking records.
• Answer phones and provide information to callers about services offered at the program and other locations.
• Lead activities and/or groups.
• Assist with serving and preparing meals, snacks, and beverages.
• Assist in hosting events for the clients and public.
• Assist clients as they move into or out of the program as needed.
• Supervise volunteers on shift.
• Work with off-site volunteers providing advice and support as needed.
• Attend staff meetings, workshops, retreats, and in-service classes as assigned.
• Maintain accurate record of hours worked, record hours worked daily, and approve timecards before deadline.
• Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
• Maintain cleanliness and organization in the program.
• Assist with client and program laundry as needed.
• Inform supervisors of facilities and client-related issues.
• Perform other job-related duties as assigned.

Benefits

• Medical, dental, vision, life insurance, and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off, including paid sick time, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed