Engagement Operations Professional

University of Colorado•Aurora, CO

1d•Hybrid

About The Position

The Engagement Operations Professional will support CU Anschutz Innovations in administering the post-execution billing and invoicing lifecycle for faculty and provider consulting engagements. The role helps manage the CUI Consulting Billing shared inbox, a central communication channel for reporting consulting hours, initiating customer billing, supporting vendor setup, and responding to payment-status and process inquiries. It combines high-volume communication, careful data management, workflow coordination, and process improvement to ensure requests are acknowledged promptly, routed appropriately, documented consistently, and advanced through billing and payment processes. CU Anschutz Innovations is part of the University of Colorado’s Anschutz Medical Campus and collaborates with researchers, clinicians, staff, and external partners to commercialize healthcare solutions. The organization’s mission is to transform discoveries and treatments into realities through an efficient ecosystem that accelerates their availability to patients. This is a temporary position limited to no more than nine months. The role is hybrid and may require in-person meetings. The anticipated pay range is $25 to $30 per hour. Temporary employees are eligible only for sick leave benefits.

Requirements

Bachelor’s or advanced degree from an accredited institution in business, finance, accounting, public administration, health administration, information systems, communications, or a related field.
Experience using Microsoft Outlook, Excel, Word, and shared electronic records or databases.
Demonstrated experience managing detailed tasks, written communications, or administrative workflows accurately and with timely follow-through.
Exceptional written communication and customer-service skills, including the ability to provide clear, professional, timely responses to varied stakeholders.
Strong attention to detail and commitment to accurate, complete, well-documented records.
Ability to prioritize competing requests, monitor open items, meet deadlines, and escalate issues appropriately.
Ability to follow established procedures and exercise sound judgment when requests are incomplete, unusual, sensitive, or outside the role’s authority.
Ability to work independently in a remote environment and collaborate effectively with finance, contracting, administrative, and program team members.
Strong organizational and analytical skills, including Excel proficiency for tracking, reconciliation, quality review, and basic reporting.
Discretion in handling confidential information and commitment to ethical conduct, accountability, and service.

Nice To Haves

Experience with billing, invoicing, accounts receivable, vendor onboarding, contract administration, customer service, or professional-services operations.
Experience managing a shared inbox, ticket queue, customer relationship management system, or other high-volume request channel.
Experience improving a process, documenting a workflow, creating templates, or analyzing operational data.
Familiarity with university, healthcare, research, technology transfer, or consulting environments.
Process-improvement mindset and ability to identify repetitive work, communication gaps, and opportunities for standardization or automation.

Responsibilities

Monitor and organize the CUI Consulting Billing shared inbox during assigned working hours, following established procedures, templates, categories, and escalation pathways.
Review submissions reporting hours or services completed under executed consulting agreements; verify required billing information and follow up on incomplete submissions.
Prepare, coordinate, or route billing requests and maintain records of request status, outstanding information, next steps, and completion.
Respond to routine questions about invoicing requirements, billing status, payment timing, and processes using approved templates and guidance.
Coordinate routine vendor setup communications, gather and route required forms or institutional information, and escalate tax, legal, compliance, or nonstandard requests.
Maintain accurate records in contracting and invoicing databases, including transferring executed agreements into the invoicing workflow and validating key agreement and billing fields.
Develop and maintain desk procedures, response templates, tracking tools, frequently asked questions, and other operational resources.
Analyze recurring questions, delays, handoff issues, and data-quality problems; recommend and help implement process improvements.
Prepare basic activity summaries and operational metrics, such as inquiry volume, response timeliness, aging items, incomplete submissions, and recurring issue categories.