Engagement Operations Coordinator

Bat Conservation International Inc.•,

1d•$60,000 - $68,000•Remote

About The Position

Bat Conservation International (BCI) is seeking an Engagement Operations Coordinator to help its growing Engagement Team operate effectively, respond thoughtfully to external audiences, and move important priorities from idea to execution. This role manages a mix of operational, project-based, and public-facing work. The Coordinator will take ownership of defined projects, bring structure to emerging priorities, coordinate across teams, and help improve the systems and processes that support the Engagement Team. The role will also strengthen BCI's public responsiveness, support engagement and earned-revenue opportunities related to Bracken Cave Preserve, coordinate major conferences and events, and provide operational and project support to the Chief Engagement Officer (CEngO).

Requirements

Bachelor's degree or equivalent combination of education and professional experience.
3+ years of relevant experience in project coordination, operations, program administration, constituent engagement, events, or a related area.
Demonstrated ability to independently manage projects involving multiple stakeholders and deadlines.
Strong organization, judgment, initiative, and follow-through.
Excellent written, verbal, and interpersonal communication skills.
Ability to build productive relationships and coordinate across teams without formal authority.
Comfort working independently and creating structure when work is not fully defined.
Strong comfort with technology and willingness to learn new systems, tools, and automation.
Ability to manage multiple priorities in a dynamic, distributed environment.

Nice To Haves

Experience coordinating cross-functional projects, conferences, or events.
Experience working with members of the public, donors, supporters, volunteers, or other external audiences.
Experience improving operational processes or workflows.
Familiarity with CRM systems such as Raiser’s Edge, project management tools, or collaborative technology.

Responsibilities

Manage projects from planning through implementation, coordinating timelines, stakeholders, deliverables, and follow-through.
Bring structure to emerging priorities and cross-functional work by establishing clear plans, responsibilities, and next steps.
Identify barriers, improve workflows, and develop practical systems that make work more efficient.
Take on emerging and special projects as organizational priorities evolve.
Serve as a welcoming point of contact for designated public inquiries and coordinate timely responses across BCI.
Improve systems for receiving, routing, tracking, and responding to public inquiries.
Coordinate Bracken Cave-related inquiries, correspondence, and public engagement in partnership with Engagement and Conservation colleagues.
Help strengthen the Bracken visitor experience and identify opportunities to grow earned revenue.
Use public questions and feedback to identify opportunities to improve resources, communications, and experiences.
Coordinate BCI's participation in major conferences, events, and external engagement opportunities.
Manage logistics, schedules, registrations, materials, and cross-team coordination.
Support major conservation convenings and high-visibility organizational priorities, including international conferences.
Provide operational and project support to the CEngO, helping organize priorities, meetings, external relationships, and follow-through.
Coordinate scheduling and logistics for selected partners, donors, former Board members, and other priority stakeholders.
Prepare materials, organize information, document decisions, and track commitments.
Maintain relationship information in Raiser’s Edge in partnership with Engagement Services.
Identify opportunities to streamline recurring work through better processes, technology, and automation.
Partner with the Chief of Staff and colleagues across BCI on cross-functional priorities.
Coordinate selected team meetings, planning sessions, retreats, and team-wide initiatives.
Help maintain visibility into priorities, decisions, commitments, and shared work.
Support improvements to workflows, shared resources, technology, and ways of working.