Engagement Manager, Los Angeles (Hearing Health)

Cochlear•Los Angeles, CA

6d•Remote

About The Position

The Engagement Manager I position is responsible for executing industry-leading medical device B2C sales through the application of complex sales techniques to drive territory strategy and achieve yearly sales revenue targets. This position will support the Los Angeles territory for Cochlear, requiring candidates to live within the territory. The role involves significant travel, up to 60% of the time, including overnight stays and weekends. Candidates with a hearing health background are preferred. The position focuses on nurturing candidates, implementing local consumer marketing strategies, developing community relationships, and supporting professional partners to grow the market for Cochlear implantable technology.

Requirements

Bachelor's Degree or equivalent Work Experience
2-3 Years of Experience
Demonstrated ability to work independently with minimal supervision.
Ability to lift a minimum of 30 lbs.
Current & valid driver's license
Access to a reliable vehicle (depending on territory coverage requirements).
Willingness and ability to travel up to 60% of the time with overnight stays and weekends.
Must live in the territory.

Nice To Haves

Candidates with hearing health background preferred.
Fluent in English and Spanish
Strong computer skills with experience in various software packages, including Microsoft Suite and web-based applications.
Ability to work and adapt in a fast-paced environment and balance/manage multiple, changing priorities while maintaining a high level of attention to detail.
Excellent written and verbal communication skills, strong presentation skills, and an ability to adjust communication and messaging to fit the audience.
Demonstrated strong follow-through on commitments and taking responsibility for actions and decisions.
Approaches projects collaboratively, seeking varied inputs.
Ability to identify solutions and challenge the status quo to deliver creative solutions.
Proven ability to work collaboratively and positively in a team environment.
Ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and with cross-functional teams.

Responsibilities

Act as an expert of Cochlear products for candidates and professional partners within the territory sales strategies.
Demonstrate solutions to sell Cochlear’s product portfolio through candidate nurturing and product launches.
Implement local consumer marketing and candidate nurture strategies to grow the market for Cochlear implantable technology.
Plan and execute candidate growth events, develop strategic community relationships, and provide consumer support for professional partners.
Manage, develop, and inspire mentoring volunteers.
Provide candidate communication through various channels (in-person, virtual, email, phone), explaining device features, functions, and Cochlear services.
Report issues via the Cochlear complaint management system (Global issue form) with detailed descriptions for follow-up.
Demonstrate sales and business acumen to identify market opportunities, competitive positioning, understand customer needs, generate sales, and secure orders.
Achieve target unit quotas by establishing strong relationships with key individuals in the assigned territory (candidates, audiologists, surgeons, scheduling coordinators, volunteers).
Ensure all sales activities comply with Cochlear policy, laws, and regulations.
Maintain accurate documentation of sales activities and customer interactions in compliance with Cochlear’s policies for sales reporting and customer experience.
Collaborate with B2B teammates to educate on products and develop relationships with schools, Deaf/Hard of Hearing programs, and non-programming audiologists.
Execute sales and marketing initiatives, delivering marketing messages effectively to ensure a successful and positive customer impact.
Coordinate and provide candidate educational events, evaluation days, and awareness events related to Cochlear devices.
Collaborate with B2B and CPNTM to support growth initiatives in the territory.
Provide market intelligence and competitive information to aid in developing effective customer approaches.
Maintain a professional image when representing Cochlear Americas.
Manage territory expenses within budget.
Allocate company resources and plan effectively to achieve territory sales success.
Assist in developing and implementing quarterly strategic plans to achieve objectives.
Submit territory information in a timely manner for the territory month-end report.
Consistently use all sales tools (Salesforce, Miller Heiman purple sheets, Communication Pathway, Schedule Once, Ava, Show Pad) in managing the consumer sales territory.