Engagement Manager Revenue Cycle

Montefiore Health System

4d • $103,453 - $129,317 • Onsite

About The Position

The Engagement Manager serves as a key leader within the Consumer Engagement Center, supporting two core operational wings: Appointment Scheduling & Provider Template Design and Financial Clearance. This role acts as a bridge between front-end revenue cycle operations and clinical departments, identifying opportunities for workflow optimization, supporting standardization, and driving improvements in patient access and financial performance. This position requires a deep understanding of front-end revenue cycle functions and a collaborative, solution-oriented approach. The Engagement Manager will serve as the primary liaison for clinical partners, ensuring alignment between clinical operations and Consumer Engagement Center objectives.

Requirements

• Bachelors Degree Required
• 5+ years of experience within Access Templates and Analytics Required
• Knowledge of health care industry Required
• Strong working knowledge of applications required: Microsoft Excel, Access, Word, PowerPoint Required

Nice To Haves

• Masters Preferred
• Experience with EPIC Preferred
• Experience in front-end revenue cycle functions, including scheduling, prior authorizations, patient access, or financial counseling Preferred.
• Previous experience working with or supporting clinical departments strongly Preferred.
• Strong understanding of patient access operations Preferred.
• Ability to analyze complex workflows and data to drive actionable insights Preferred.
• Excellent communication and interpersonal skills with the ability to influence across roles and departments Preferred.

Responsibilities

• Responsible for managing the revenue cycle for several clinical departments. The primary focus is identifying revenue opportunities in all aspects of the revenue cycle including Registration, Charge Capture/Reconciliation, Charge Edits, Denials Management, and Write-offs
• Identification of revenue opportunities leading to project management and solution implementation
• Prepares and delivers monthly presentations to clinical department Chairs, Administrators, finance directors on key performance indicators including: Performance to budget, A/R Days/Aging, Charge Lag, Unsigned Encounters, Denial rates
• Completes presentation deliverables on time
• Able to communicate driving factors behind each key performance metric
• Documents and completes meeting follow up items
• Create, runs, and analyzes AR reports identifying commercial and government denial trends, reporting findings and results to identify and drive process improvement within claims follow up teams
• Clear communication of AR issues and project plans supported by data
• Work with clinical departments and Professional Services Analytics team to develop accurate revenue budgets. Assist client departments with quantifying budget impact of new programs or clinical hires.
• Reports on driving factors of variances to budget throughout the year to FPG leadership
• Creates accurate revenue forecasts for upcoming year driven by historical payment performance, volume targets received from departments and taking into account any revenue cycle improvements or headwinds expected.
• Works with clinical departments, business development and strategic planning teams to develop revenue projections on proposed expansion sites and innovative clinical services
• Prepares financial models to accurately predict incremental revenue that will be added
• Develops strong relationships with key stakeholders within clinical departments and FPG leadership
• Monitor, analyze and present key provider productivity metrics with comparisons to internal and external benchmarks – audience includes departmental (unified) administrators, chairperson and other senior clinical faculty
• Clear presentation of provider productivity metrics
• Explanation of variances to reported cFTE
• Develop and present tailored supplemental metrics to support provider productivity performance – audience includes departmental (unified) administrators, chairperson and other senior clinical faculty
• Creation of clear an relevant ad hoc reports based on provider specialty/department
• Monitor, analyze and present key patient access metrics as part of reporting suite and monthly meetings with departments
• Clearly present changes in no show, cancellation rates
• Report on metrics related to appointment availability for each specialty/doctor
• Make recommendations on provider template setup accordingly
• Respond to any patient complaints in a timely manner. Analyze and report any consistent trends in patient billing inquiries to clinical department leadership. Assist in implementing operational changes to prevent.
• Response to billing inquiry in a timely manner
• Appropriate escalation of issues to clinical and professional services leadership

Benefits

• An assortment of insurance products and discount programs through Voluntary Benefits.
• Comprehensive benefits available to you when you join our outstanding team!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level