Engagement Coordinator

Wiser Solutions•San Francisco, CA

1d•$65,000•Remote

About The Position

The Engagement Manager is well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. The Engagement Manager helps deliver value to our customers through excellent project management and customer support skills.

Requirements

2-3+ years of technical project management or similar experience
Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations
Self-starter with ability to effectively to manage time, work independently, and cope with ambiguity
Ability to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support
Proficiency in project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio or similar Project Management tools
Strong customer orientation – Passion for customer/user experience
Excellent problem solving, analytical and technical troubleshooting skills
Be meticulous and highly attentive to details

Nice To Haves

Proven track record in customer support, communications and/or technical documentation
Bachelor's degree in a technical domain preferred

Responsibilities

Define, lead and run implementations for the North America region
Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders
Responsible for working with our key account/strategic customers to ensure accountability and successful engagements according to the scoped business and contractual requirements
Attend weekly/bi-weekly/monthly meetings with our largest US customers acting as a technical resource for those customers and the CSM
Work closely with the CSM and customers to ensure highest data quality and issues are addressed appropriately
Proactively alert customers when data quality issues arise that pertain to their engagement with Wiser.
Become a domain expert, deeply understanding the partnership and customer challenges to solve real problems with data and technology.
Able to transition between high level strategy and detailed, hands on work as the situation requires with a focus on implementation and customer support.