Engagement Manager, Mid-Market

Profound•Greater London, California

3d•$85,000 - $160,000•Onsite

About The Position

Profound is the marketing platform for the age of AI search. The way brands reach people is being rewritten — AI models like ChatGPT, Perplexity, and Google AI Mode are now the answer layer between companies and their customers. We built the platform marketers use to understand, measure, and win in that world: the analytics, intelligence, and agent automation that turn AI search from a threat into a competitive advantage. We went from 0 to a $1B valuation in 18 months. Revenue grew 100x last year. Our customers include 15% of the Fortune 500 like Walmart, Wayfair and U.S. Bank, and innovators like Ramp, MongoDB, and Figma. We are backed by Sequoia, Kleiner Perkins, LSVP, and Khosla Ventures — and we are moving fast enough that the people joining now are building the playbook everyone who comes after them will run. Profound is the marketing platform for AI search, helping top brands like Ramp, Figma, Chime, Calendly, and DocuSign understand and control their AI presence. Backed by top-tier investors including Sequoia, Kleiner Perkins, and Khosla Ventures, we've scaled to thousands of customers and become the infrastructure powering their AI search programs; from insight to action to automation and impact. As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering, you'll address customer needs, deliver meaningful outcomes, and serve as a trusted expert guiding customers through the future of AI search with best practices and actionable tactics to enhance their AI visibility.

Requirements

2 or more years of experience working with mid-market customers to drive strategic outcomes in a customer success, account management, or consulting capacity
Excellent communication skills with the ability to deliver presentations and demonstrations effectively
Self-motivated and driven, with a passion for building strong customer relationships
Comfortable diving into challenges and operating in ambiguous environments
Strong analytical mindset with comfort working with quantitative data
Ability to own processes end to end with strong critical thinking skills
Comfortable managing multiple initiatives simultaneously
Experience in the search or marketing industry

Responsibilities

Serve as the primary point of contact and trusted advisor for a portfolio of 45 to 55 mid-market customers
Own the full customer journey from onboarding and implementation through driving measurable business outcomes with the Profound platform
Develop and execute a combination of white-glove initiatives and scaled strategies to ensure strong customer health and engagement
Become an expert in the AI search space and develop a strong understanding of how large language models work
Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover
Partner closely with the Account Management team to ensure value delivery aligns with commercial goals
Collaborate internally with Sales, Product, and Engineering teams to optimize implementation and resolve technical challenges