Engagement Manager - LE Diversified Industries

Workday•Minneapolis, MN

1d•$116,600 - $207,200•Hybrid

About The Position

Workday is seeking an Engagement Manager to lead mid to large deployments and resolve complex issues. The ideal candidate will be an expert in the Workday Deployment Methodology and will provide internal suggestions for its enhancement based on field experience. This role is crucial for ensuring successful customer implementations and maximizing the value derived from Workday's cloud solutions. The Professional Services Delivery teams are passionate about Workday products and customer success, comprising a diverse group of individuals with varied experiences and backgrounds. Workday is committed to diversity and inclusion through its VIBE approach, and the team embodies Workday's core values, prioritizing employees.

Requirements

5+ years’ experience of project management with HCM, Payroll, or Financial implementations within medium enterprise, large enterprise, higher education and/or state and local governments.
3+years of experience implementing Workday, Oracle, SAP, PeopleSoft or similar applications.
Consulting experience either as an internal consultant or with a consulting/software company.
Solid grasp with at least one of the following business areas: Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable or Services procurement.
Project Management experience a must. Experience with Scope, managing timelines and budgets.
Excellent communication, organization, time management, and social skills.
Passion for customer service.
Business development skills.
Knowledge of Internet technology and cloud-based applications.
Travel is a required element of this role. The position requires up to 50% domestic travel, which may include overnight stays.

Nice To Haves

We will also consider candidates at the Senior level for this role
Previous service sales experience a plus.
Successful candidates have a balance of functional (business) and technical experience.

Responsibilities

Become a guide in Workday's Implementation Methodology and demonstrate it on all engagements.
Lead the implementation of 3 - 5 simultaneous projects.
Show strength in the Workday product suite – Financials, HCM, and/or Payroll.
At times, participate in the sales cycle to gather requirements, formulate delivery approach, and develop a proposal/SOW.
Provide guidance and mentoring to those Professional Service resources working on their implementations.
Ensure projects are accurately planned, staffed and tight management of scope and budget/resource forecasting.
Work with the internal customer project manager to identify/resolve all issues that could impact project scope and/or timeframes.
Present at Executive Steering Committee meetings.
Ensure the client takes advantage of Workday standard methodologies.
Be a liaison for professional services when interacting with sales and/or development.
Find opportunities to position other service offerings.
Ensure the client can serve as a reference upon completing their implementation.
Assist in the transition of the customer from professional services to product support.
Ensure the project is delivered within the budget outlined in the SOW.
Present clients with change orders in the event they're asking Workday to perform tasks that are outside the scope of the SOW.