Engagement Manager (Hawaii), Public Sector

Scale AI•Honolulu, HI

40d•$166,400 - $249,000•Hybrid

About The Position

Scale AI is seeking an Engagement Manager (EM) to lead and coordinate the delivery of agentic workflows for a national security customer. As an EM on the public sector delivery team, you will own or support a large account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. This role is ideal for someone who blends program leadership, customer relationship building, technical fluency, and contract awareness, and who thrives in fast-moving, ambiguous, and mission-driven environments.

Requirements

An active TS/SCI clearance
5+ years of work experience succeeding in stakeholder management or a customer-facing role delivering enterprise-scale applications / solutions
A track record of structured, analytics-driven problem solving
Excellent verbal and written communication skills
Willingness to be onsite with customers in locations throughout the Oahu area 4 days per week
Able to travel at least 25% of the time (as needed)

Nice To Haves

10+ years of professional experience, often in a customer-facing technical program management role in industry or government
Prior experience at an API technology company and / or managing technical customers using an API
A technical degree in computer science, engineering, or related field
Proficiency in Python, SQL or other programming languages
Domain expertise in a relevant field (e.g. modeling and simulation, joint planning processes, intelligence workflows, etc)

Responsibilities

Manage customer relationships from the executive to the end user
Work alongside customers to scope agentic workflow use cases that Scale’s engineering team will build and you will ultimately refine
Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts