Engagement Manager, Special Projects

Gallatin • Washington, DC

1d

About The Position

We’re looking for an Engagement Manager within our Special Projects Team to play a foundational role in enabling our customer base to realize their success and ensure that they become passionate, lifelong partners. As a member of our team, you own the account plan, care for our customers and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid Customer Success and Technical Project Manager, leading a cross-functional team to deliver value. Day-to-day, you will manage the customer relationship, deliver AI/ML solutions, align internal resources, manage sub-contractors, and triage customer issues. All of this serves an ultimate goal of delivering outsize value in supporting our customer’s AI/ML objectives.
You have a track record of operating and delivering in ambiguity and you are naturally empathetic and excel at building long-term relationships through diligent problem solving and thoughtful, strategic discussions.

Requirements

• Eligible to obtain and maintain an active U.S. security clearance
• Minimum 6 years of work experience, with experience in a customer-facing technical program management role in industry, professional services, engagement management or in government
• A technical background (education or professional experience with CS, Economics, Statistics, Engineering)
• Prior experience in logistics or sustainment operations
• A proven track record in B2B, client facing roles and expanding client relationships
• Advanced cross-functional experience and collaborative ability
• Familiarity with enterprise systems (e.g., MAVEN, Advana)
• Ability to travel to and work from Europe for extended periods in support of client onboarding and deployment activities.
• Expert verbal and written communications, with a track record of structured, analytics-driven problem solving
• Willingness to travel at least 50% of the time

Responsibilities

• Oversee the delivery and implementation of Gallatin’s technologies to the customer; from on-boarding to the adoption of our technology as a day-to-day use tool.
• Successfully develop and execute a plan to deliver all project work above expectation and ahead of schedule
• Lead a cross-functional project team to exceed the customer’s AI/ML objectives
• Manage customer relationship from end users to senior leadership
• Seek and implement alignment with what Gallatin is developing, and the customer’s implicit and explicit priorities
• Identify and execute on opportunities to improve delivery motion
• Manage the long-term health of the customer base by identifying and preempting areas of risk or concern
• Strategically identify ways we can make customer success repeatable and solve issues for future customers

Benefits

• Competitive compensation including a generous options grant, opportunities for rapid career growth, unlimited PTO, a healthcare plan, 401k plan, and free lunches and snacks in the office.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed