Engagement Manager - Scaled Accounts

Legora•San Francisco, CA

12d•$114,000 - $169,000•Onsite

About The Position

Legora is seeking an experienced and strategic Engagement Manager to join their growing team. This role is central to transforming how legal work is done by managing a large portfolio of law firms and corporate legal teams. The ideal candidate will have experience developing and executing a scaled customer motion, understanding that transformation across a large client base requires design, automation, and measurement. The Engagement Manager will drive adoption, technical health, and commercial outcomes for their portfolio by leveraging systems and technology, reserving high-touch interactions for critical moments. This position is key to building a best-in-class adoption program, helping clients achieve measurable ROI, expand use cases, and transform their team's workflows.

Requirements

A scaled customer success, renewal management, or customer education background, with a demonstrated track record of designing and delivering programs that serve large customer bases.
Experience building repeatable adoption playbooks and educational programs and delivering them at scale across digital channels.
3+ years for Manager, 6+ years for Senior Manager, in scaled or digital customer success, customer operations, account management, or a related field, ideally with exposure to high-growth B2B AI verticals or Legal Tech.
A track record of driving adoption, retention and expansion with a high-volume portfolio of clients.
Ownership of a commercial number: experience carrying GRR and NRR for a portfolio and running renewal and expansion as repeatable motions, hitting thresholds by leveraging data and automation.
Technical fluency and systems thinking: comfort configuring and deploying tooling (CS and CRM platforms, AI agents, LMS, data visualization platforms) to deliver outcomes.
Data fluency and a metrics-driven approach to customer health, forecasting and portfolio strategy at scale.
Exceptional program, project and prioritization skills; ability to keep many clients and multi-workstream initiatives moving concurrently.
High EQ: knowing when to listen, when to advise and when to act.
A love of fast-paced, early-stage environments where you help build the playbook, not just follow it.

Nice To Haves

Experience with high-growth B2B AI verticals or Legal Tech.

Responsibilities

Own the post-sale motion end-to-end for a large portfolio of law firms and corporate legal teams across the North American scaled portfolio.
Design the scaled adoption playbook, including tech-led onboarding, enablement, and change-management motions with target outcomes for how scale customers adopt Legora and transform their work.
Execute the playbook by sequencing automated touchpoints and interventions from initial rollout to firm-wide adoption, adapting as client needs and Legora's capabilities evolve.
Facilitate strategic touchpoints with high-stakes accounts while using one-to-many enablement to surface high-impact opportunities and guide the rest of the portfolio toward maximum value.
Drive sustained value through a programmatic operating cadence, including templated success plans, one-to-many enablement, scaled training, and digital value reviews.
Manage portfolio health by monitoring adoption and utilization signals in internal systems to proactively flag and act on risks and growth opportunities.
Own the commercials for the scaled program end-to-end, running renewal and expansion as repeatable motions informed by portfolio hygiene, forecasting, and data utilization.
Orchestrate engagement across cross-functional teams (Product, Legal Engineering, Engineering, Product Marketing, Support) to accelerate client success, maintaining end-to-end portfolio context and coordination.
Translate scaled customer feedback into action by collaborating with Product, Engineering, and Product Marketing to inform roadmap, positioning, and enablement, and to represent the voice of the scaled segment.