Sr. Engagement Manager/Program Lead

FedWriters, Inc.•Washington, DC

2d•Onsite

About The Position

Join our team as a Senior Engagement Manager and support the U.S. Department of Homeland Security's Office of Homeland Security Statistics (OHSS) by leading day-to-day delivery of high-visibility data reporting and analytics services. You will serve as the single point of contact for program leadership, oversee a cross-functional reporting and web-support team, ensure on-time, high-quality delivery of daily, weekly, and monthly statistical products to senior DHS stakeholders. FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment. Position is contingent upon contract award.

Requirements

Bachelor's degree and 5+ years of senior-level program/engagement management experience overseeing multi-disciplinary technical and reporting teams.
Client relationship management: comfortable serving as the primary, senior-level interface between the contractor team and government program/contracting leadership.
Multi-workstream program oversight: able to track and coordinate several concurrent lines of effort at once (statistical reporting, BI/dashboards, data validation, web content) without losing visibility into any one of them.
Responsiveness under SLA-like expectations: strong time-management and triage skills, with the discipline to meet a defined response window (e.g., 24-hour turnaround) on client-raised issues.
Issue resolution and escalation judgment: proven ability to resolve technical/programmatic problems directly when appropriate, and to know when and how to escalate internally.
Program reporting and deliverable management: experience producing status reports, tracking deliverables, and reviewing work products for quality prior to client submission (MS Office proficiency required).
Staffing and continuity planning: experience arranging backup coverage and contingency staffing so client-facing support is never interrupted by absences or turnover.
Cross-disciplinary team leadership: able to manage and get results from staff across distinct technical disciplines (data engineering/analytics, dashboard/BI development, web development, statistics) without necessarily being a hands-on practitioner in each.
Ability to pass a federal background investigation for recurring access to government facilities/systems (Public Trust level anticipated).

Nice To Haves

Prior experience supporting a federal statistical, data-reporting, or analytics program.
Experience managing delivery across data engineering, dashboard/BI, and web content workstreams simultaneously.

Responsibilities

Serve as the primary point of contact for DHS's Contracting Officer and Contracting Officer's Representative on all program matters.
Maintain awareness of, and coordinate across, a multi-task program covering daily/weekly/monthly statistical reporting, ad hoc data dashboards, data validation, website content maintenance, and surge analytics support.
Be available for client calls during core business hours and respond to technical issues within 24 hours.
Lead resolution of technical and programmatic issues raised by the client, escalating and coordinating internally as needed.
Support monthly status reporting, deliverable tracking, and quality review of contractor work products.
Coordinate staffing continuity, ensuring the client always has a qualified point of contact even during team member absences.
Partner with data, web development, and statistical staff to ensure consistent, accurate, and timely delivery across all task areas.