Engagement Manager (Intelligence Community), Public Sector

Scale AI•Washington, DC

4d•Hybrid

About The Position

Scale AI is at the forefront of the AI revolution, helping the U.S. government unlock the potential of AI across national security missions. We’re building enterprise-grade generative AI solutions and delivering them into operational use cases that matter. We’re hiring an engagement manager (EM) to lead and coordinate delivery of agentic workflows for a national security customer. As a member of our Public Sector Delivery team, you will own the account plan, manage day-to-day execution for customers, and ensure an incredible customer experience. You are the ultimate all-rounder, a hybrid customer success and technical program manager. This role is ideal for someone who blends program leadership, technical fluency, and contract awareness — and who thrives in fast-moving, ambiguous, and mission-driven environments.

Requirements

An active TS/SCI clearance (polygraph strongly preferred)
7+ years of work experience succeeding in stakeholder management or customer-facing role
A basic understanding of the ML operations process
A track record of structured, analytics-driven problem solving
Excellent verbal and written communication skills
High cross-functional influence and EQ
Willingness to be onsite with the customer in the Washington DC area 4 days per week and able to travel at least 25% of the time (as needed)

Nice To Haves

10+ years of professional experience, often in a customer-facing technical program management role in industry or government.
Prior experience at an API technology company and / or managing technical customers using an API
A technical degree in computer science, engineering, or related field
Proficiency in Python, SQL or other programming languages

Responsibilities

Manage customer relationships from the executive to the end user
Work alongside national security customers to scope agentic workflow use cases that Scale’s engineering team will build and refine
Lead a cross-functional project team to deliver on and exceed the customer's AI/ML objectives
Lead with a “whatever-it-takes” mentality, proactively identifying customer needs and operator pain points to ensure customer success
Oversee onboarding and successful implementation of customer accounts