Engagement Manager II

TEKsystems•Baltimore, MD

1d•$105,000 - $150,000•Remote

About The Position

The Engagement Manager II (EM II) is a delivery leadership role within the organization. The individual manages one or more projects/project teams/programs at a time. The Engagement Manager owns customer expectations, ensures delivery assurance for application services deliverables, and drives overall client outcomes. The EM role quantifies the business benefits of project outcomes throughout the engagement. As a more advanced In an engagement Manager position, an EM II is expected to have the experience and background to perform all the duties described below for engagements of all service types, including all those expected of an EM I, along with complex deliverable-based, fully outsourced, or large-scale engagements or programs. This position requires a more demanding set of skills, an educational background, and demonstrated experience in the technical practice area.

Requirements

Bachelor’s or Master’s degree in Computer Science (other majors acceptable with requisite experience)
13+ years of experience in information technology and professional services at a consulting services technology provider
At least 10+ years of project management experience, of which at least 4+ years were performed as a technical project manager.
Proven experience in planning, executing, and overseeing data-related projects.
Expertise in project management methodologies (Agile, waterfall) and tools (E.g., Jira)
Strong understanding of development principles, including data, life cycle, quality, governance, security, and ethics
4+ years of development experience is a must. Someone started their career as a developer and then rose to the ranks of lead and then (Tech) Project Manager.
Experience in enterprise architecture and solution design.
Hands-on leadership and end-to-end ownership of leading and delivering platforms and products by leveraging a modern technology stack (Cloud, DevOps)
Excellent experience with MS Office (Excel, Word, PowerPoint).
Possesses incredible degrees of situational awareness with ‘Customer First Mindset.’
Operates with a sense of healthy paranoia by continually ensuring the Customer expectations and goals are urgently addressed and that any potential barriers or risks to success are immediately escalated and addressed.
Excellent oral and written communication skills, analysis and problem-solving skills, and excellent time management and organizational skills.
Demonstrated experience communicating and presenting at senior executive/director levels.
Superior people and personnel management skills.
Active and passionate role in their own personal and professional development. Understand areas for growth and learning, create a plan to improve, and aggressively pursue that plan. Remains up to date on required reading and training.

Nice To Haves

Certification in AWS, Azure, or Google Cloud preferred.
Knowledge of Data technologies like Data Warehousing or Cloud experience preferred.
PMP or other project management certification (e.g., Scrum Certified) preferred.

Responsibilities

Owns customer expectations, ensures delivery assurance for application services deliverables, and drives overall client outcomes.
Quantifies the business benefits of project outcomes throughout the engagement.
Performs periodic customer, project, and solution “health checks” with client project teams based on target metrics.
Ensures customer reference-ability and supports and enhances ongoing relationships.
Defines and implements a Communication Plan that meets project and customer expectations.
Ensures a rhythm of ‘continuous communication’ and escalation inside TEK and with the client relative to project status, opportunities, and imminent risks.
Participates in the development and execution of an Account Strategy in collaboration with internal stakeholders.
Thinks out of the box and works to solve business problems.
Drives growth by relentlessly searching for new and improved ways of serving internal and external customers.
Collaborates heavily with Practice, Solutions, and Sales Teams.
Highlights risks associated with activities that deviate from stated business goals and defines costs related to deviation.
Inspires and motivates a sense of direction and purpose.
Energizes team members to strive towards a compelling vision of the future by embracing and embodying company values.
Offers clarity around project goals and objectives to enable effective collaboration towards a shared purpose.
Maintains a clear view of the customer’s current and future business needs above and beyond the engagement deliverables.
Uses deep industry and cultural knowledge to anticipate trends and opportunities; takes a long-term view of the business and the broad strategy and translates it into meaningful goals and objectives.
Collaborates with the account team to ensure costs, planning, governance, and risks are visible and issues are resolved.
Articulates the high-level activities and deliverables during each phase of the Project lifecycle.
Articulates high-level KPIs tracked to manage and control the project.
Demonstrates ability to work as part of a team.
Seeks the perspective and expertise of others.
Articulates the value provided to the customer.
Demonstrates practical customer management skills and delivers services in a timely and professional way.
Manages expectations, proactively resolves business issues on time, and works vigorously to ensure the path towards fulfilling customer expectations is always dignified.
Develops, maintains, and tracks quantifiable metrics that support business and project goals.
Continually challenges others and addresses performance gaps well before there are any negative impacts on service delivery.
Adjusts behavior to best fit the style of others and the needed style based upon the situation, the customer culture, and project goals.
Recognizes own strengths and weaknesses. Admits mistakes; proactively seeks feedback from others. Extracts learning from failure.
Builds both informal & formal relationships across organizational boundaries.
Mentors, manages, and develops project team members.
Conducts annual reviews throughout the year on employee performance where required.
Recruits, develops, and retains a diverse, high-quality workforce; maintains a high-performing team that leads and manages an inclusive workplace that maximizes each person’s talents to achieve sound results.