Engagement Manager, Healthcare Program Integrity

Fractal Analytics•Connecticut, CT

23d•Onsite

About The Position

Fractal Analytics is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world where individual choices, freedom, and diversity are the greatest assets. An ecosystem where human imagination is at the heart of every decision. Where no possibility is written off, only challenged to get better. We believe that a true Fractalite empowers imagination with intelligence. And that it will be such Fractalites that will continue to build the company for the next 100 years. We’re looking for a dynamic, customer-focused Engagement Manager to own strategic client relationships, drive business growth, and ensure successful delivery of services and solutions. As the primary onsite point of contact for assigned accounts, you’ll partner closely with internal teams to understand client needs, resolve issues, surface opportunities, and maximize client satisfaction and retention.

Requirements

Bachelor’s degree in Business Administration, Management, Engineering, Information Technology, or a related field
6-9+ years of experience in account management, customer success, program management, or client partner roles
Proven track record of managing enterprise clients and strategic accounts while achieving revenue growth and client satisfaction goals
Strong command of account management, business development, program and project management, and contract and commercial management
Solid financial planning, forecasting, and risk and issue management capabilities
Exceptional communication, presentation, negotiation, and stakeholder-influencing skills
Strong problem-solving, strategic thinking, and business acumen, with proven leadership and team collaboration

Nice To Haves

Experience in IT Services, Analytics, AI/ML, Digital Transformation, Consulting, or Technology Services
Experience working in client-facing onsite environments
Experience managing global stakeholders and cross-functional teams
Exposure to delivery management and consulting engagements
Familiarity with CRM tools, reporting platforms, and account planning methodologies
Experience handling executive-level client interactions and governance forums

Responsibilities

Serve as the primary onsite contact for assigned client accounts
Build and maintain strong relationships with key stakeholders and decision-makers
Understand client business objectives, challenges, and priorities
Conduct regular business reviews and status meetings with clients
Ensure high levels of customer satisfaction and engagement
Identify opportunities for account expansion, cross-selling, and upselling services
Develop account plans aligned with client objectives and business goals
Support contract renewals and commercial discussions
Drive revenue growth and profitability within assigned accounts
Monitor market trends and competitor activity to identify new opportunities
Collaborate with delivery, project, and technical teams to ensure successful execution of client engagements
Track project progress, milestones, risks, and client expectations
Facilitate issue resolution and escalation management
Ensure delivery quality, adherence to timelines, and achievement of business outcomes
Act as a bridge between client stakeholders and internal teams
Manage relationships across business, technology, and executive stakeholders
Coordinate communication between client teams and internal functions
Present project updates, performance metrics, and strategic recommendations
Support governance meetings and executive reviews
Monitor account performance against revenue, margin, and growth targets
Track budgets, forecasts, and resource utilization
Ensure compliance with contractual obligations and service-level agreements (SLAs)
Support invoicing, financial reporting, and account planning activities
Proactively identify account risks and develop mitigation plans
Manage client escalations and ensure timely resolution
Monitor customer satisfaction and implement improvement initiatives
Ensure continuity and stability of account operations