Engagement Manager, Forward Deployed Engineering (FDE)
About The Position
Operating at the intersection of Solution Engineering, Professional Services and Product Management, the Forward Deployed Engineering team (FDEs) leverages state-of-the-art AI tooling alongside deep implementation expertise and industry knowledge to build foundational solutions, solve complex problems, accelerate our customers' time-to-value and decrease the cost of traditional services. The Engagement Manager, Forward Deployed Engineering, operates as the programmatic backbone for global modernization and Forward Deployed Engineering initiatives. While acting as an Engagement Manager on key accounts, this role heavily functions as a Program Manager—tasked with designing, standardizing, and maintaining and executing the operational frameworks that allow the team to scale. Reporting to the Director of Forward Deployed Engineering, you will build robust procedures that bridge pre-sales scoping and post-sales delivery, ensuring consistency, governance, and velocity across all global engagements.
Requirements
- 5+ years of experience in program management, process engineering, technical pre-sales, or engagement management within the enterprise software space.
- Strong proven track record of creating, documenting, and enforcing standard operating procedures (SOPs) and operational frameworks from scratch.
- Experience developing programmatic tools, Level of Effort (LOE) calculators, and standardizing Statement of Work (SOW) generation.
- Exceptional organizational skills with the ability to manage multiple concurrent deal cycles while simultaneously building long-term operational infrastructure.
- Ability to quickly learn software solutions, deployment methodologies, and modernization concepts to effectively build processes around them (IAM experience is a plus, but deep architectural knowledge is not required).
- Exceptional ability to drive cross-functional alignment, manage change, and clearly communicate process updates to technical and business stakeholders.
- Bachelor’s degree or equivalent work experience.
Nice To Haves
- IAM experience is a plus, but deep architectural knowledge is not required.
Responsibilities
- Design, implement, and maintain standard operating procedures (SOPs) for the end-to-end modernization deal lifecycle.
- Establish programmatic governance over scoping frameworks, ensuring consistency, quality control, and continuous improvement across all global regions.
- Identify operational bottlenecks within the Forward Deployed Engineering team and develop scalable, repeatable processes to resolve them.
- Oversee and execute global Level of Effort (LOE) estimations, utilizing standardized frameworks to ensure rapid turnaround times and maintain deal velocity.
- Manage and continuously optimize the global scoping calculator, acting as the owner of the tool's underlying logic and programmatic updates.
- Act as a tactical resource and process guide on customer-facing sales calls, seamlessly navigating stakeholders through the modernization pathway.
- Provide feedback based on experience in pre-sales activities to larger FDE team.
- Build and govern the pre-to-post-sales handoff process between the Forward Deployed Engineering team, SailPoint Professional Services (PS), and Partners.
- Standardize how scoping requirements are translated into clear deployment guidelines, technical specifications, and Statements of Work (SOWs) inputs to eliminate ambiguity.
- Serve as the central program liaison for PS and Partners, ensuring adherence to established engagement procedures on active modernization projects.
- Architect and manage a formalized enablement program to drive a regular cadence of knowledge transfer and best-practice sharing for the global Partners, PS and Sales teams.
- Develop repeatable educational playbooks to scale awareness for legacy modernization prospects and net-new Forward Deployed Engineering opportunities.
Benefits
- Health and wellness coverage: Medical, dental, and vision insurance
- Disability coverage: Short-term and long-term disability
- Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
- Additional life coverage options: Supplemental life insurance for employees, spouses, and children
- Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
- Financial security: 401(k) Savings and Investment Plan with company matching
- Time off benefits: Flexible vacation policy
- Holidays: 8 paid holidays annually
- Sick leave
- Parental support: Paid parental leave
- Employee Assistance Program (EAP) and Care Counselors
- Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
- Health Savings Account (HSA) with employer contribution
- SailPoint Corporate Bonus Plan or a role-specific commission
- Potential eligibility for equity participation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
