Engagement Manager - AI Deployment | Americas

Planhat•Boston, MA

1d•$90,000 - $120,000•Remote

About The Position

We are one of the most versatile teams at Planhat and a strategic growth engine: we sit inside our customers' businesses and put AI to work in their commercial teams, turning it into measurable business outcomes. Whether that's a platform activation, an automated workflow, or an AI agent running at scale, you'll own the deployment of our largest customers end to end. Everything you learn in the field feeds back to Sales, CS, Product, Engineering, and Support, so it compounds across the company and the next engagement runs better. Imagine: Leading a multi-stakeholder project to redesign how a customer runs their commercial operations on Planhat, from kickoff through go-live and beyond Facilitating a workshop with a CS leadership team to map their core processes, then building the automations and dashboards that make those processes run Designing and shipping the agents that handle thousands of customer interactions for one team, then scaling that across an entire organization Sitting across from a senior decision-maker to plan the next phase of work, turning a single deployment into an ongoing partnership

Requirements

Forward-deployed operator: part builder, part strategist, and 100% customer-obsessed.
AI-native and thrive as the translator between business goals and technical reality: structure ambiguous problems, then build the answer.
Understand data architecture, integrations, and flows enough to get hands-on.
Exceptional communicator who can influence C-level stakeholders and lead a room with confidence.
Build trust across the org chart, from system admins to the C-suite, and hold your own as a credible counterpart to executives.
Turn ambiguity into a structured plan and keep the engagement laser-focused on customer outcomes, holding the bar on quality and timelines.
Run workshops, map operating models, and pinpoint where AI and agents create the most enterprise value across a commercial team's workflows.
Lead the pod on the ground, raising the people around you, and have a sharp pulse on which use cases will most move the needle on the customer's retention, expansion, or efficiency goals.
Roll up your sleeves when it matters, configuring, building, and testing, without losing sight of the bigger picture.
Led projects and raised the bar wherever you've been, whether in top-tier consulting or across AI deployment, enterprise implementation, customer success, or RevOps transformation.

Nice To Haves

We hire for trajectory, not tenure.

Responsibilities

Lead customer engagements end to end, owning scope, timelines, deliverables, and the outcomes customers measure you by
Be the trusted expert on your customers' workflows, advising on how to best leverage Planhat and building the solutions that deliver on that advice
Identify where AI and automation create the most value across a customer's commercial operations and design the use cases that capture it
Champion change management by guiding organizations through the process and behavioral shifts required to make adoption stick
Consult strategically with customer executives, functional leaders, and technical teams to align every deployment with business outcomes
Partner closely with Product and Engineering to codify on-the-ground learnings into the platform, shaping what Planhat builds next
Contribute to the deployment methodology, building the templates, playbooks, and packaged offerings that raise the standard for the whole team